topic Re: Z3 compact: Screen broken, touch does not work, need reset in Z Series

Z3 compact: Screen broken, touch does not work, need reset

ismirschlecht — Mon, 09 May 2016 07:56:09 GMT

Hey guys,

my phone is totally cracked and the screen doesn't work anymore. That's bad, because I can not unlock it, check IMEI numbers or anything. I need a reset on this phone so I can sell it or send it to repair.

1) I tried Emma ("phone is locked")

2) tried Emma while pressing "Volume up". LED turns blue and nothing else happens, Emma says I have to plug in the USB cable but it already is

3) PC companion tells me to unlock my phone but I can't

4) that tiny little yellow reset button does not do anything

Thanks for your help! I'm googling and downloading for hours now but nothing works for me.

Re: Z3 compact: Screen broken, touch does not work, need reset

_alexdon_ — Mon, 09 May 2016 08:01:56 GMT

Does the device turn on? Can you see anything on the screen? In this case, a USB OTG cable is your answer. You can connect a mouse or a keyboard if needed.

Re: Z3 compact: Screen broken, touch does not work, need reset

ismirschlecht — Mon, 09 May 2016 08:13:58 GMT

Thanks, this will work if I don't find another solution... good idea.

Aaand a new cable for my cable collection...

Re: Z3 compact: Screen broken, touch does not work, need reset

_alexdon_ — Mon, 09 May 2016 08:16:03 GMT

There isn't another workaround as far as I know. You can only reset the device if the screen is locked.

Re: Z3 compact: Screen broken, touch does not work, need reset

ismirschlecht — Mon, 09 May 2016 08:57:19 GMT

Well, I tried using Xperia Companion. Turns out that "Repair Software" did a reset. (it took 30 min). When my cable arrives I can tell if it worked.

Re: Z3 compact: Screen broken, touch does not work, need reset

_alexdon_ — Mon, 09 May 2016 08:59:03 GMT

@ismirschlecht I thought you also wanted to save some data. That's why I suggested OTG. The repair has succeeded and only the microSD wasn't erased.