topic Re: SCR-26 cover broke rear waterproof sealing! in Z Series

SCR-26 cover broke rear waterproof sealing!

mj2k — Sun, 17 Jan 2016 03:45:20 GMT

I know it's not a very popular case but I love the extra screen features the SCR-26 case gives on Android 4.4 (I wouldn't touch slow, bloaty 5.x with a bargepole), so I've stuck with it despite the way it attaches to the phone with glue, and the stupid rear pop fastener.

However, it caused some damage when I took my Z3 Compact out of it to send off for headphone socket repair - when I removed the phone from the case, the glue was so strong it pulled the rear glass cover away from it's seal!

Anyone else hit this issue? And anyone know if Sony repair are likely to make a fuss about the failed rear seal?

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Sun, 17 Jan 2016 03:50:56 GMT

@mj2k

I'm sorry to hear about that but the glue on the SCR-26 its not that strong, and to remove the back cover you will have to use a heat gun and a suction cup, contact your Local support to get your device inspected.

Re: SCR-26 cover broke rear waterproof sealing!

mj2k — Sun, 17 Jan 2016 04:08:21 GMT

It certainly didn't take much effort to break the rear seal, I had a sudden thought I might not get the case back when I was packing the phone up for shipping so carefully peeled it off the back of the phone, starting at one side, and the seal let go with a gentle 'schloop' so I could plainly see the phone's insides through the gap. I carefully pushed it back together and sent it off for repair.

I'm trying to get the headphone socket repaired under warranty, so no doubt it'll be inspected then. I suppose I should count myself lucky the rear screen didn't break and no doubt the seal will be replaced when it's under repair, but from what you say it sounds like I may end up with an extra bill for the failed seal 😞

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Sun, 17 Jan 2016 04:11:09 GMT

@mj2k

The back seal its a double sided tape like

http://www.amazon.com/Double-Adhesive-Sticky-Compact-D5803~Front/dp/B00WJ9MCGK

same as the front

http://www.amazon.com/Double-Adhesive-Sticky-Xperia-Compact/dp/B00RGTA5TY

this is how to take it apart

https://www.ifixit.com/Teardown/Sony+Xperia+Z3+Compact+Teardown/35454

Re: SCR-26 cover broke rear waterproof sealing!

bel-ami — Sun, 17 Jan 2016 08:16:46 GMT

I am shocked - uliwooky, you did not respond to the worry the OP has. What you might have added is that the the rear seal MUST be replaced now because it is not water tight anymore.
Also, the last answer is irrelevant, usually we do not want to open our phones - but the problem is that many z3 compacts have the problem that the glue loses its hold when time goes by. And regylar user should not mess with heat gun because this can damage the battery - but can also break the glass.

Re: SCR-26 cover broke rear waterproof sealing!

Qatrium — Sun, 17 Jan 2016 11:06:29 GMT

@mj2k

Do you live in a hot country? I had this issue with original Z and the back cover began to detach after leaving the phone in car for a few hours in Egypt summer time. If the back side detaches easily without exposing the phone to excessive heat then it should be recognized by the Local support as a defect. I used the same Style Cover version with my Z3 and I attached/detached it multiple times without any problems.

By the way, the style cover for Z5 is fixed to the phone as normal phone cases, not by glue. May be it was decided by the designers in Sony that glue has its difficulties.

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Sun, 17 Jan 2016 17:28:27 GMT

@bel-ami

You took my post out of context, I'm not telling the user to open his/her device, if you read above you will notice that the device is already with Sony, the links are for the user to know what has to be replaced and how hard its to remove the back cover, don't jump into conclusions.

this is your second post

@bel-ami wrote:
I am shocked - uliwooky, you did not respond to the worry the OP has. What you might have added is that the the rear seal MUST be replaced now because it is not water tight anymore.
Also, the last answer is irrelevant, usually we do not want to open our phones - but the problem is that many z3 compacts have the problem that the glue loses its hold when time goes by. And regylar user should not mess with heat gun because this can damage the battery - but can also break the glass.

and based on the first post

http://talk.sonymobile.com/t5/Xperia-M4-Aqua/M4-aqua-worst-phone-ever/m-p/1066700#M3745

@bel-ami wrote:

November

What kind of advice can be given by a person who wants to be hated?

I understand that you might have issues with your device but I recommend that you read the forum guidelines.

http://talk.sonymobile.com/t5/Welcome/Discussion-guidelines/m-p/349678#U349678

Re: SCR-26 cover broke rear waterproof sealing!

mj2k — Mon, 18 Jan 2016 02:56:07 GMT

@Quester

I live in the UK, so rather wet but not very hot But the phone lives most of it's time in my pocket so I guess the warmth may have had some effect.

I reckon the normal clip type arrangement is much better for the Z3 / Z5 - even ignoring my weird issue, the PS3 / PS4 joystick adaptor sticks to the SCR-26 in a very awkward way and the phone won't fit in the charging cradle with the cover open (which would be rather a nce way of keeping the screen at a good viewing angle), so it's not the best cover for gaming, which is one of the best uses for the phone's speed.

Wonder if there's any way to retro-fit the SCR-26 with plastic phone clips?

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Mon, 18 Jan 2016 03:13:59 GMT

@mj2k

Something like the Z5 series covers?

http://www.sonymobile.com/global-en/products/accessories/style-cover-window-scr42/

it might be complicated, perhaps with a 3D printer

Re: SCR-26 cover broke rear waterproof sealing!

mj2k — Mon, 18 Jan 2016 04:32:35 GMT

@uliwooly

Good idea, but I think that might be pushing my expertise a little!

I was thinking more along the lines of sticking something like the plastic phone clips from this to the SCR-26 rear cover. I don't really want to replace the SCR-26 because I find the email widget rather handy for checking mails without having to take the phone out, and the camera widget's very useful for taking pictures of oily car bits without getting the phone itself dirty.

Re: SCR-26 cover broke rear waterproof sealing!

mj2k — Tue, 19 Jan 2016 10:51:52 GMT

I contacted Sony Support yesterday since I hadn't had any updates or demands for cash, and it turns out the phone's been repaired under warranty with no quibbles and is listed as 'dispatched' today, so that's a result :smileysmileythumbsup:

I'll mark this as 'resolved' as soon as the phone gets back (assuming the cover doesn't instantly drop off when I get it back ) and stick up a picture of the modified SCR-26 on here if I do find any plastic clips thin enough to stick into it.

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Tue, 19 Jan 2016 18:13:06 GMT

@mj2k

really good news

Re: SCR-26 cover broke rear waterproof sealing!

mj2k — Thu, 21 Jan 2016 09:46:00 GMT

Phone came back yesterday repaired with no quibble. It had a new ribbon cable and a new case (!) so the phone looks and acts like new

Can't fault the repair process really - it was quick and everything works perfectly. Would have been nice to see an 'in repair' status when I was tracking the phone, but I'm a very happy bunny indeed.

Re: SCR-26 cover broke rear waterproof sealing!

Uliwooly — Thu, 21 Jan 2016 17:10:03 GMT

@mj2k

Excellent news