topic Re: Xperia Z won't charge unless completely drained. in Z Series

Xperia Z won't charge unless completely drained.

mashare — Sun, 28 Feb 2016 16:00:17 GMT

Few days ago I noticed that my Xperia Z won't charge. I tried force restarting, charging when turned off, nothing works. The cord and power outlet is fine. I decided to slept on it, leaving my phone on the charger and woke up the next day with my phone fully charged. I tried this yesterday and it works like that as well. however I cannot connect my phone to the computer (the computer says your device malfunctioned or something like that) or charge it when it's not drained. Any idea what's going on?

Re: Xperia Z won't charge unless completely drained.

YoGem — Sun, 28 Feb 2016 16:27:18 GMT

You could have an app always running that it's not allowing your phone to charge. Try to boot your phone in safe mode and check if it charge normally. If it does, a software repair could help but then pay attention to what app is keeping your phone busy.

Re: Xperia Z won't charge unless completely drained.

Uliwooly — Sun, 28 Feb 2016 17:25:32 GMT

@mashare

This is how to boo on safe mode

As for the battery / charging behaviour

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list
2. tap on the graph and take a screenshot
3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

Re: Xperia Z won't charge unless completely drained.

mashare — Sun, 28 Feb 2016 19:28:57 GMT

I tried factory resetting my device and booting on safe mode, neither works. Thanks for the help though.

Re: Xperia Z won't charge unless completely drained.

mashare — Sun, 28 Feb 2016 19:31:06 GMT

Will do. Honestly I don't think it's a software problem because the charging works fine until the last 2 days, and I haven't installed any new apps or software onto my phone. I tried factory resetting and booting in safe mode too, neither works. It refuses to charge until my phone is completely drained and turned off.

Re: Xperia Z won't charge unless completely drained.

Uliwooly — Sun, 28 Feb 2016 19:34:54 GMT

@mashare

Have you repaired the device with PCC?

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z won't charge unless completely drained.

mashare — Sun, 28 Feb 2016 20:11:21 GMT

I will try to, the problem is my computer doesn't recognize the device (it says thay my device malfunctions). And I will have to charge my battery to full before doing a system repair right? It will take a while.

Re: Xperia Z won't charge unless completely drained.

Uliwooly — Sun, 28 Feb 2016 20:17:23 GMT

@mashare

That might be a hardware issue.

Re: Xperia Z won't charge unless completely drained.

mashare — Sun, 28 Feb 2016 21:01:40 GMT

Any idea where the problem might come from? This is a pretty specific issue. I haven't had any severe bumps or water damage done to my phone. I'm suspecting the battery.

Re: Xperia Z won't charge unless completely drained.

Uliwooly — Sun, 28 Feb 2016 21:04:14 GMT

@mashare

Hard to tell, but it might be the battery, you have to contact your Local support to get it inspected

Re: Xperia Z won't charge unless completely drained.

sarahric16 — Fri, 09 Mar 2018 13:14:53 GMT

I have this exact same problem. Not charging from a wall plug unless completely drained. Not recognised by computer. Have replaced the battery and still no good.

Re: Xperia Z won't charge unless completely drained.

Idunno — Fri, 14 Sep 2018 17:55:44 GMT

I have the same issue

Re: Xperia Z won't charge unless completely drained.

dehme999 — Thu, 18 Jul 2019 21:38:16 GMT

i have the same problem!!
this is totally unacceptable from sony!
what should i do now to solve this problem !!??

Re: Xperia Z won't charge unless completely drained.

Uliwooly — Thu, 18 Jul 2019 21:50:50 GMT

@dehme999

check the suggestions on the first page, perhaps you need a brand new battery

Re: Xperia Z won't charge unless completely drained.

dehme999 — Fri, 19 Jul 2019 02:22:25 GMT

the battery is fine am sure
if i do factory reset , would that help ?

Re: Xperia Z won't charge unless completely drained.

Navsail — Mon, 12 Aug 2019 06:12:06 GMT

I having same issue.

If wish to charge phone .have to first completely drain it. By repeated start and shut down.

When has zero charge, able to charge it.

Is difficult to manage the phone.

Strange no one could come up with a solution to this problem being faced.

Re: Xperia Z won't charge unless completely drained.

cagdason — Tue, 10 Sep 2019 08:25:42 GMT

I still have this problem was thinking to use the phone for a project changed the battery with no luck stiil need to completely drain before charge.

Any body had a solution?