topic Re: Internal storage full - can't transfer. in Z Series

Internal storage full - can't transfer.

Data-mistaker — Sun, 28 Feb 2016 13:27:21 GMT

Hi everyone,

I'm having a problem with my data storage on my Sony Z3 Compact (see the photo below). Normally I get messages saying the internal storage is 75% full and I just tap to transfer to my 128GB SD card. No problem.

At the moment it's telling me that the internal storage is 100% full. However there are no files available to transfer. everything is at 0 files 0B. Completely contradictory information?! Really weird. The problem started when I began uploading video files via wifi to google drive. I'm not sure if this has anything to do with it?...

I've tried turning it off and on again. I've tried moving all my apps to the SD card but they're apparently already there.

I have no idea what to do.

Any help or input would be greatly appreciated.

Thanks!

Re: Internal storage full - can't transfer.

Uliwooly — Sun, 28 Feb 2016 17:20:05 GMT

@Data-mistaker

Restart the phone and check again, also if you are above 95% of used/filled internal storage some apps might misbehave, what to do?

settings > storage > clear cache > back > apps > all > menu > sort by size > wait wait wait > open the top apps > clear cache or data

Re: Internal storage full - can't transfer.

Anders63 — Sun, 28 Feb 2016 21:18:09 GMT

I have had the same problem till 15 minutes ago, when I found the solution on another forum, saying that I should delete the data folder (Android >data). I didn't dare to dele all folders but found one with a lot of data from a newspaper app. More than 7 GB was released.

Alternatively one could of course copy the folders to a PC before deleting them.

Re: Internal storage full - can't transfer.

CameronT — Sun, 28 Feb 2016 23:49:43 GMT

Hi @Data-mistaker,

Welcome to the community.

It is likely the transfer application misbehaving as uliwooly suggested. It may need some free space even for that app to work in order to cache data before transferring.

You might have to manually clear some space. Go to Settings > Storage. You can safely delete the 'Cached Data' by simply tapping on it. You can also clear out some of the misc files manually.

Another option is to use File Commander, which should be pre-installed on your phone and manually cut & paste the files you want to move to your SD card. You can perform the same actions by accessing your phones storage on a PC.

Re: Internal storage full - can't transfer.

Data-mistaker — Tue, 01 Mar 2016 16:45:00 GMT

Thanks for your help.

Please could post the link the the forum you found useful?

Thanks

Dan

Re: Internal storage full - can't transfer.

Data-mistaker — Tue, 01 Mar 2016 17:02:30 GMT

Thanks for the input . I did what you said.

The internal data is now at 75%.

However, I'm still getting the 0 files 0MB information like the photo I posted. It's still saying I've got 114GB available. And it's still not allowing me to Transfer data. It's greyed out.

Apps (7.28 GB) and photos/videos (2.54GB) seem to be taking up the most space on the internal memory. However, every time I've open the apps and try to move them to the SD card the 'move to SD card' button is greyed out. This makes me believe that either the app is already on the SD card (which it surely can't be if its taking up space on my internal data) OR that the app is saved on the internal memory and the phone for some reason won't let me move it to the SD card.

As for the photos and movies, I can't find a 'move to SD card' button anywhere in the photo app.

Feeling at a loss.

Re: Internal storage full - can't transfer.

Data-mistaker — Tue, 01 Mar 2016 17:19:31 GMT

Sorry I didn't say anything about the File Commander.

I have tried to move files but I am unable to move between the internal storage and SD card.

I'm strating to think that the SD has been corrupted.

Re: Internal storage full - can't transfer.

Data-mistaker — Tue, 01 Mar 2016 17:21:47 GMT

For example, whenever I try and move I file from the Internal storage it gives me the option of moving it somewhere else under the internal storgage.

Similarly, when I try and move an SD card file i can only move it to another part of the SD card.

Re: Internal storage full - can't transfer.

Data-mistaker — Tue, 01 Mar 2016 19:03:23 GMT

Although the 'transfer data' function seems to be disabled I've worked out how to move files using the File Commmander. I doesn't explain why the transfer data function doesn't work but I'm at least able to get my phone to work smoothly.

Thanks for your input. If you can work out why I can't transfer data i would still be interested.

Thanks very much

Dan

Re: Internal storage full - can't transfer.

CameronT — Tue, 01 Mar 2016 22:59:28 GMT

@Data-mistaker, it could be that the SD card is corrupted in some way as you thought. Have you been able to test another SD card and see if the situation changes?

Re: Internal storage full - can't transfer.

Xperiauser3 — Sat, 17 Sep 2016 09:43:40 GMT

I have the same issue and I haven't installed many apps. I am at loss at what is taking storage space on my xperia phone.

Re: Internal storage full - can't transfer.

Tomaxzyn — Thu, 20 Apr 2017 16:45:40 GMT

I have same issue on my Xperia z3 dual currently..over 2.5gb is unaccounted for. I have tried to no avail to knw what's eating up my internal storage. Any help please?

Re: Internal storage full - can't transfer.

Ali119 — Mon, 22 Jan 2018 11:36:23 GMT

my problem is that i do have an sd card that is not full but the phone is busy telling me that the memory is full need to transfer data from internal to sd card when i click it does not show any of the iterms that needs to be transfer it show 0 zero i am getting woried becouse the internal memory its 85% full

Re: Internal storage full - can't transfer.

Ali119 — Mon, 22 Jan 2018 11:51:07 GMT

i have trying but still no solution

Re: Internal storage full - can't transfer.

Syful — Tue, 27 Feb 2018 00:44:09 GMT

do you have whatsapp/telegram/line or any other chat apps? they tend to store any photos/videos/documents inside internal storage, try to locate them using file manager & transfer to SD card.

Re: Internal storage full - can't transfer.

SivIra — Sat, 10 Mar 2018 07:58:17 GMT

I have similar problem. ANy solution found? please share.

Re: Internal storage full - can't transfer.

EmilyBaker — Tue, 08 May 2018 06:08:16 GMT

In fact,you still not deleted them totally.I think you could find some data clean to help you.

With it,you could release space for your sony phone ,at the same time,it couldn't be recovery.

Re: Internal storage full -unable to transfer.

Arish123 — Mon, 03 Sep 2018 10:34:28 GMT

I cant seem to transfer my files to SD card...I select my files to transfer to SD card It would say transferring ND thn it would dissappear like nothing happened ND the vdos pics etc won't get transferred even after waiting for ao long...

Re: Internal storage full -unable to transfer.

Uliwooly — Tue, 04 Sep 2018 18:59:39 GMT

@Arish123

what if you download a "File Commander" from the playstore ?