topic Re: Z5 dual display issues in Z Series

Z5 dual display issues

MikeOr — Wed, 09 Dec 2015 14:49:00 GMT

I have a week old Z5 dual. The screen has vertical lines going through on the right side and actual display is (for the lack of better word) milky. At times the horizontal lines appear on the screen. There is no demage to the phone nor has not been used a lot.

Anyone else have experienced issue like this?

Xperia support was not helpul at all, with the answer given we don't service this phone

Re: Z5 dual display issues

Phy — Wed, 09 Dec 2015 18:23:32 GMT

This seems to be a hardware issue, could you boot on safe mode and see if you experience the same issue.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Z5 dual display issues

Phy — Wed, 09 Dec 2015 18:24:33 GMT

you can also repair the phone with PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: Z5 dual display issues

Uliwooly — Wed, 09 Dec 2015 18:24:56 GMT

@MikeOr

I'm sorry to hear that, but it seems like that's a hardware issue, if the phone was purchased in a different country the warranty its only available in that country. Also, if the phone its not available in your country, Sony can't check the phone for the same reason.

Re: Z5 dual display issues

John-BR — Thu, 10 Dec 2015 00:30:53 GMT

Hi @MikeOr

Welcome to the community.

I would suggest checking to see if these issues are coming from the hardware of the handset. We have a build in feature called Xperia Diagnostics to help with this.

Go to Settings > About phone > Diagnostics.
Tap Test device.
Select the tests for the Display.
Follow the on-screen instructions.

Could you let us know what the results of that are?

Re: Z5 dual display issues

MikeOr — Thu, 10 Dec 2015 01:09:38 GMT

Hi John,

I have tried this. Under display test is says, screen will turn black then white. My screen only turns black and then finishes the test. I didn's see any dead pixles. All other tests worked fine.

Re: Z5 dual display issues

MikeOr — Thu, 10 Dec 2015 01:12:33 GMT

safe mode has the same issue

Re: Z5 dual display issues

Vagcon — Sun, 06 Mar 2016 09:55:25 GMT

Anyone can help. I have display problem on my z5 dual Premium. The screen tends to dim or go dark itself. Have shut down battery saving mode and adaptive brightness. Have also reinstall software with pm companion but problem still persist. Screen dim itself

Re: Z5 dual display issues

Chinmoy32 — Thu, 15 Sep 2016 12:43:21 GMT

I have a Z5 Dual E6683 myself in Bangladesh and have no official warranty. I have checked 3 more phones before i bought this unit and 3 of em had the same problem you described , the white screen has some (2 or 3 bright and subsequent darker horizontal bar types stripes across the screen) problems. Then i bought the 4th one I saw and i had the least of em and thus I have bought it. now using it for like 2 weeks or so I am noticing that the screen is getting darker bar type horizontal areas (3 of em ) from the right side of the screen to the middle of the screen with fading endings. it looks like the screen is getting old or dieing or getting tired at those areas. Its not that prominent when the brightness is at its full or displaying mixed color contents but its kinda noticeable when the display is showing white color or shades. I don't know what to think or what to do here. Worried about a faulty unit or manufacturing faults.

If anyone has any sort of solution or reason behind this please come forward.

Re: Z5 dual display issues

butt31316 — Sun, 25 Sep 2016 10:23:12 GMT

Same problem here

Re: Z5 dual display issues

DFLC56 — Thu, 22 Jun 2017 14:02:00 GMT

Hi @MikeOr, I got the same problem with my phone, it's two weeks old and I got those lines, I went to the Store where I bought this phone and they told me it was a pressure I made to the screen, which it is not true, because I always keep the phone on surfaces and I never put something on it, so my question is, how did you fix this? Did you take it to a Xperia Center? I just did and I pay for it, the problem is that I'm not able to ask for warranty, because the phone was not bought in an "official" Sony Store, so even though the phone was bought two weeks ago, I need to pay full for the full repair, I would really appreciate your answer, Thank You