topic Re: Xperia Z2 charging very slowly and the battery emptied quickly in Z Series

Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Thu, 25 Feb 2016 23:42:34 GMT

Xperia Z2 charging very slowly and the battery emptied quickly

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Jake-SonyXperia — Thu, 25 Feb 2016 23:59:22 GMT

Hi Yasserelmasry,

Welcome to the community,

What kind of charge time are we looking at here and how long does it take to discharge the handset?

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Uliwooly — Fri, 26 Feb 2016 00:19:15 GMT

@Yasserelmasry

regarding battery life

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Mon, 29 Feb 2016 06:07:31 GMT

The battery life is good but to recharge battery takes so long as to recharge it to 50% takes two days and the display still turn on even I put on the power so i recharge it in offline mode

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Uliwooly — Mon, 29 Feb 2016 22:35:01 GMT

@Yasserelmasry

let us know when you post the screenshots

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Jake-SonyXperia — Mon, 29 Feb 2016 23:35:49 GMT

To add to the information, can you advise how long it takes to get to full charge when the handset is powered off?

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Tue, 01 Mar 2016 05:32:02 GMT

It takes 5 days to recharge full battery

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Tue, 01 Mar 2016 05:42:00 GMT

https://drive.google.com/folderview?id=0B_43C_nOzENIdDdYYVJQVzRVY2s

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Uliwooly — Tue, 01 Mar 2016 19:21:53 GMT

@Yasserelmasry

which charger are you using?
have you tested different wall chargers and usb cables?
are you using a magnetic cable?
you forgot one screenshot (tap on the graph and take a screenshot)
as you can see the screen was on for more than 5 hours, that will use quite a bit of the battery and/or slow the charging process.

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Tue, 01 Mar 2016 19:38:48 GMT

Yes I tested another charger and use cable and iwas using magnetic cable and Ican't charge phone at power on

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Tue, 01 Mar 2016 19:38:56 GMT

https://drive.google.com/file/d/0B_43C_nOzENIOFRnQ0I3YnJlNmc/view?usp=docslist_api

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Uliwooly — Tue, 01 Mar 2016 21:48:49 GMT

@Yasserelmasry

If you are using a wall charger and you experience this problem, contact your Local support to get the device inspected

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Jake-SonyXperia — Wed, 02 Mar 2016 01:00:44 GMT

I agree here, 5 days for a full charge is far to long, full charge time is around 2 to 3 hours in normal case use.

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Thu, 03 Mar 2016 05:37:08 GMT

Thanks for your help

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Jake-SonyXperia — Thu, 03 Mar 2016 23:18:47 GMT

No problem. Let us know how you get on

Re: Xperia Z2 charging very slowly and the battery emptied quickly

Yasserelmasry — Fri, 04 Mar 2016 05:51:41 GMT

Re: Xperia Z2 charging very slowly and the battery emptied quickly

1fawwaz — Thu, 21 Jul 2016 17:30:39 GMT

Hey Yasserelmasry
I recently had the same problem, but charging takes around 8 hours to full.
What to do? Did you know what was the problem? Have you fixed it?