topic Re: Xperia Z Mobile Data Issue in Z Series

Xperia Z Mobile Data Issue

ss15ss — Thu, 12 Sep 2013 12:29:09 GMT

Guys, I've faced this issue before, but it’s been instantly solved by the last update. At that time data is stopped at all. But now its blinking!! Appear and disappear, and the arrows are come and go many times.!! So I can’t browse the internet, is say: connection error. But whatsapp is working fine!! what’s going on? Is it a software issue, shall I wait till I get a new software update?

I'm confused.!! Tell me if you have the same issue.

Re: Xperia Z Mobile Data Issue

dynamyt — Thu, 12 Sep 2013 13:15:56 GMT

I have a similar challenge an more. I cant connect via 3G and the data connectivity is intermittent, users of other phones are fine hence the conclusion it must be the phone. Please help

Re: Xperia Z Mobile Data Issue

shihstouch — Thu, 12 Sep 2013 14:46:27 GMT

Restart

Restart your phone to turn off all running applications and to free up memory. Press and hold down both the volume up key and the power key for 10 seconds. After your device vibrates three times, release the keys. The device turns off automatically. After the device is turned off, restart your phone.

Update Service

Update your phone for optimum performance and get the latest enhancements. Regardless of whether you have the latest software, it’s a good routine to run the Update Service to improve software stability. Also, if you experience problems with your phone this may be solved by a software update.

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia Z Mobile Data Issue

Uliwooly — Thu, 12 Sep 2013 15:45:00 GMT

Which build number and android version do you currently have?

Check if your network is experiencing coverage issues?

How old is your SIM card?

Re: Xperia Z Mobile Data Issue

ss15ss — Sat, 14 Sep 2013 01:28:18 GMT

Hi Shihs, thank you for response. Actually I did as you said in first part but nothing new ... and about the update service, unfortunately I can not do it right now as I'm using Mac, and no update service software for Mac.

Re: Xperia Z Mobile Data Issue

ss15ss — Sat, 14 Sep 2013 01:37:31 GMT

Hi Uliwooly, thank you for your response.

As requested:

- The build number is :10.3.1.A.0.244

- The Android version is: 4.2.2

- My SIM Card is new 4G version.

By the way, the above update is the main reason of this issue!!

Re: Xperia Z Mobile Data Issue

ninefive — Sat, 14 Sep 2013 08:35:22 GMT

hi i have experienced that same problem, but now its okay. is ur internet settings already configured? if not you could download the settings via wifi..settings>xperia>internet settings..

Re: Xperia Z Mobile Data Issue

ss15ss — Sun, 15 Sep 2013 14:52:19 GMT

Ninefive, Thank you so much.

It works fine!!

I wasn't think that the issue May regarding the internet configuration as the Whatsapp was working fine. But I tried to get internet & MMS Configuration then its back to normal!!

Re: Xperia Z Mobile Data Issue

ss15ss — Mon, 16 Sep 2013 15:04:44 GMT

Guys... Partially, the issue is still when I keep the data running all the day. But thr deference, that its stop "no connection" at all, even for Whatsapp, and the way to let it back is by rebooting the device.!! I think I should do a service update as per Sihstoutch advise, and if its not working,,, I'll move to note3.

Re: Xperia Z Mobile Data Issue

bourohit11 — Tue, 24 Dec 2013 11:19:19 GMT

I was facing the same problem ... Thannksss buddy (ninefive), your solution worked for me ....

Re: Xperia Z Mobile Data Issue

ninefive — Wed, 25 Dec 2013 15:30:21 GMT

no problem guys. ^____^

Re: Xperia Z Mobile Data Issue

Kexin — Thu, 22 May 2014 15:04:04 GMT

Hey ninefive, thanks! Worked for me.

Xperia Z Vibration Problem on data usage

Mattamana — Wed, 20 May 2015 05:43:59 GMT

Hello! I had a problem while using my internet on my phone. while am using the 3G network some time after suddenly viberation starts continuesly. After i stop data usage it vibration stops..

can you please help me to find out the problem for my phone.

Re: Xperia Z Mobile Data Issue

Uliwooly — Wed, 20 May 2015 05:45:50 GMT

Boot on safe mode and try again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia Z Mobile Data Issue

JazzSalad — Wed, 07 Oct 2015 14:04:55 GMT

Ninefive - thank you so much for the easy fix!

Re: Xperia Z Mobile Data Issue

pipmc — Tue, 27 Oct 2015 12:20:41 GMT

Thank you, thank you thank you.

Ive been having a headache about this for days, and thought i'd been sold a shonky phone, your tip did the trick and now i can get on data fine

THANK YOU

Philip with xperia z5

Re: Xperia Z Mobile Data Issue

YLYM — Mon, 09 Nov 2015 01:20:53 GMT

Thanks ninefive!!! It worked!!

so glad i bump into your post here. I was going crazy with all the settings and calling of my service provider.

You are a life saver!

Spoiler

Re: Xperia Z Mobile Data Issue

ZahraV — Wed, 30 Dec 2015 01:44:40 GMT

I just had a similar problem where I was able to access the internet through the wifi network but the mobile data was not working.

I resolved it by configuring my APN settings located at: Settings> Mobile Networks > Access Point Names

The values for the APN, and all the other settings varies from carier to carier. you should be able to find them online or maybe ask your carier for the APN settings calues.

Cheers,

Zahra

Re: Xperia Z Mobile Data Issue

Chelle45 — Tue, 12 Jan 2016 16:02:39 GMT

HI guys my Z5 is not registering my new sim card it reads at the top no sim -no service. Please could someone offer any help or advice. Thanks 😊

Re: Xperia Z Mobile Data Issue

HQ1 — Sat, 19 Mar 2016 12:40:14 GMT

I got the same issue i cant activate my mobile data on youtube it says to activate mobile data traffic but my sony xperia z3 doesnt have mobile data traffic option