topic Re: auxiliary not working! in Z Series

auxiliary not working!

Cliffty1 — Sun, 21 Feb 2016 12:11:34 GMT

AH!

My 2 month old Sony Xperia Z5 premium's AUX port has stopped functioning completely. I have tried using different headphones (5 pairs) and still playing audio through built in speakers.

Never taken the phone near water regardless if it's water resistant or not. Always had a protective case on it and haven't dropped it.

I am struggling to figure out what is wrong and why it's stopped now. I listen to music all the time through my phone so I need urgent help ASAP please!

Thanks.

Re: auxiliary not working!

Phy — Sun, 21 Feb 2016 21:11:18 GMT

Does it work while on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: auxiliary not working!

Ab3aljabri — Fri, 15 Apr 2016 14:14:46 GMT

have the same problem and it does not work in safe mode either

Re: auxiliary not working!

RobertoDS — Fri, 15 Apr 2016 14:16:10 GMT

Have u tried to blow, gently, inside the jack ? Or trying to clean with something tender so like a manual movement could repair something, as I'm hoping it for u

Re: auxiliary not working!

Ab3aljabri — Fri, 15 Apr 2016 14:34:29 GMT

I did all cleaning that I can do. I did every suggested troubleshooting that might fix it and still I not working.

Re: auxiliary not working!

RobertoDS — Fri, 15 Apr 2016 14:38:30 GMT

And then last step is contacting your local Sony support for get a repair /control over your phone

Re: auxiliary not working!

Ab3aljabri — Fri, 15 Apr 2016 14:41:17 GMT

Do they repair it in the United States..?

Re: auxiliary not working!

RobertoDS — Fri, 15 Apr 2016 14:43:26 GMT

http://support.sonymobile.com/global-en/xperiaz5premium/contactUs/

Select your country

And then u can choose from

Chat, Phone and Email !

And there u're having instructions how to repair it

Re: auxiliary not working!

jeocava — Sat, 16 Apr 2016 07:56:57 GMT

Hi @Cliffty, Check my Post, it might help your problem.

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Headphone-Problem/td-p/1109104

Re: auxiliary not working!

Alex94 — Sat, 26 Nov 2016 03:53:50 GMT

I went to the store where I bought my xpz5 premium. They told me it's a common issue. They offered me to take it away for 2-3 weeks for repairs which I didn't want because it's a software problem (what is there to fix if it's a software?) and I don't want to be without phone for 2-3 weeks, so the quick solution is to download app called soundabout. It's 30 days free trial. 5$ cad if you want to buy it. Hopefully Sony will come up with a solution. It's a software problem.

Re: auxiliary not working!

RVGT — Fri, 04 Aug 2017 23:35:32 GMT

Same issue. No reboot, software repair, safemode, etc, fix.

... + fingerprint scanner not working

... + Bluetooth car audio problem

All problems appear to have begun with a OS upgrade in early 2017.

I have had a Sony (z3 and now z5) for the past while but don't think I will be a returning customer. Too many problems with this phone