topic Re: Sim error in Z Series

Sim error

Kasim1 — Sun, 21 Feb 2016 09:40:02 GMT

Every now and again my sony z5 shows it as having no sim even thoough the sim is in the phone and has been all along, this is starting to happen more regularly and requires a phone reboot to fix the problem. Has anyone else experienced this and if so what is the permanent fix (if any)??

Re: Sim error

Qatrium — Sun, 21 Feb 2016 09:59:52 GMT

@Kasim1

Are you using an original Nano SIM or you did cut a bigger SIM yourself or using a trimmer at a shop?

Re: Sim error

Kasim1 — Sun, 21 Feb 2016 10:08:32 GMT

Im using an original sim provided by three

Re: Sim error

Qatrium — Sun, 21 Feb 2016 10:33:59 GMT

@Kasim1

We need to exclude SIM defect here, so can you test another SIM in your phone?

Re: Sim error

Kasim1 — Sun, 21 Feb 2016 10:35:51 GMT

Well in theory yes but it would mean doing without the phone for around a day or maybe even longer which isnt practical for work reasons etc

Re: Sim error

Qatrium — Sun, 21 Feb 2016 10:39:16 GMT

@Kasim1

Well if possible you can buy a new SIM from Three, this way if the problem goes away then we know it's the old SIM, if not then we can suggest it's a hardware issue. In this case you'll need to contact your Local support and get your phone examined.

Re: Sim error

Tt0935 — Sun, 09 Apr 2017 05:11:31 GMT

Have u fixed this problem coz I have exact same issue like urs