topic Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly in Z Series

Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Thu, 28 Apr 2016 17:21:39 GMT

So FirsT I Will apologize For My Writing And Language Mistakes Because My English Is NoT Well But I Hope That I Can Explain My Problem In BesT Way...

So 2 Month Ago I Bought an Xperia Z5 Dual and From The FirsT Day Im Having This Problem That my Photos in Gallery (PiCs Taken By This Dvice Saved In Internal Storage) Are Randomly (By Chance) Losing Some Part Like When You Cut off Some Parts of PiCs !!! Dvice automatically Cuts Them While i open them (Showing Them) and then The parts never comes back.

Screen Shots of The PiCs That have Lose Some parts :

Info :

I have Done The FacTory reset Two Times Not Solved.

I have Tried External Memory not Solved

So Any One Can Help My To Solve This.

Thanks AloT For This Help Full comunnity.

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

Uliwooly — Thu, 28 Apr 2016 17:24:31 GMT

@MrTheBesT

Just to be certain, you are saving the pictures in the internal storage NOT an SD card?

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Thu, 28 Apr 2016 17:29:32 GMT

Thanks For Reply.

I'm one hundred percent sure That They Are in My Internal Storage

And Also There Is No SD In my Dvice These Days

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

Uliwooly — Thu, 28 Apr 2016 17:33:59 GMT

@MrTheBesT

Try this

Settings > apps > all > album > clear data > restart the phone > it won't delete the pictures, as long as the pictures are on the internal storage it won't delete them, it will clear the thumbnails.

You can also

Open the album app > select a picture > tap on the picture > tap on MENU > Details it will tell you were the pictures are stored.

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Thu, 28 Apr 2016 17:54:34 GMT

@uliwooly

I Cleared The Album Data

The Part Lost PiCs Are Still remain same Whether Thumbnails or When i open them

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

Uliwooly — Thu, 28 Apr 2016 18:09:02 GMT

@MrTheBesT

Could you also check where are they stored? But they seemed to be corrupted.

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Thu, 28 Apr 2016 18:13:30 GMT

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Fri, 29 Apr 2016 16:32:31 GMT

Any One Can Help me With This problem ?

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

Uliwooly — Sat, 30 Apr 2016 01:07:37 GMT

@MrTheBesT

The pictures are corrupted, have you encrypted the phone or do you have an antivirus or taskiller?

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

MrTheBesT — Sat, 30 Apr 2016 09:54:27 GMT

No im using any Anti virus or task killer

but i close my apps every (sth like 10 minutes while im using the phone).

Re: Some of My Photos In gallery are Being Damaged and Cropped Randomly

Uliwooly — Sat, 30 Apr 2016 18:25:39 GMT

@MrTheBesT

What you should do is backup everything > repair the phone with PCC > take pictures and check if you experience the same issue with the new pictures?