topic Z5 Dual E6683 - Android 6.0.1 Build 32.2.A.0224 - Phone and Contacts stop suddenly in Z Series

Contacts stock app crashes

Speedy1981 — Wed, 27 Apr 2016 04:58:19 GMT

Hi there,

Since I updated to marshmallow, my contact app crashes as soon as I start searching / typing a single letter.

I already tried cleaning the cache, force stop and even system repair. The contacts app works fine for 2 or 3 days, then the same problem appears.

If I start the phone in safe mode, the app works fine and this also lasts for 2-4 days (in normal mode).

I already thought, it might conclude with the missing sync feature of the present facebook android app, because facebook disabled connection / sync with 3rd party apps.

Anyone facing the same problem?

Re: Contacts stock app crashes

CameronT — Wed, 27 Apr 2016 05:06:46 GMT

Hi @Speedy1981,

Welcome to the community.

If the issue does not persist in safe mode then it will be some conflict with a third party application. It could be Facebook as you suggest. The only way to be sure would be to start uninstalling apps one at a time and testing after each one.

Re: Contacts stock app crashes

Speedy1981 — Wed, 27 Apr 2016 06:16:02 GMT

Hi Cameron,

I think, the problem is a bit more complicated.

The crash is caused by an error in the smart dial / smart search feature in the contacts stock app. Every third party contacts app works fine.
Once in a while, contact app freezes shortly and shows "searching on server". Which server ist meant here?

The Z5 also has an integrated facebook-component. Could it be, this app also has no more access to facebook services, since facebook closed that interface?

What I mean, is that the intelligent search feature in stock contacts app tries to search in all sources and accounts on my phone, causing an unknown error.

I already reduced accounts to local contacts: no difference. The problem doesn't appear on my wife's phone, her Z5 compact is still on lollipop.

Re: Contacts stock app crashes

Uliwooly — Wed, 27 Apr 2016 06:22:30 GMT

@Speedy1981

Did you experienced the same while on safe mode as @CameronT suggested?

Re: Contacts stock app crashes

Speedy1981 — Wed, 27 Apr 2016 06:31:24 GMT

Nice idea, but I can't keep my smartphone in safe mode for 2-4 days, because my main communication channels are WhatsApp or threema and they don't work in safe mode. It's my business smartphone.

Re: Contacts stock app crashes

Speedy1981 — Wed, 27 Apr 2016 06:32:48 GMT

After booting in safe mode, the problem is fixed. It also works fine again, booting in normal mode after that... for 2-4 days.

Re: Contacts stock app crashes

ha_tech — Wed, 18 May 2016 09:08:23 GMT

I'm having the same issue. The issue started once I'd upgraded to Marshmallow. I can search using the Sony Contacts app but cannot edit, as soon as I edit it crashes. The Google Contacts app is worse, as soon as I type a character it crashes. Therefore cannot add or edit any contacts on my Android handset using Google Contacts.

Re: Contacts stock app crashes

Rickard — Wed, 18 May 2016 10:09:50 GMT

I'm sorry to hear that

It might be a 3:rd party app that's synchronizing contacts and is not working as it should. Go to Settings -> Accounts and see what accounts you have there and which that has the option to synchronize contacts. Try removing these and see if that helps.

Re: Contacts stock app crashes

Speedy1981 — Sat, 21 May 2016 05:32:40 GMT

Hi @ha_tech,
Please let me know:
which apps are you using, that sync contacts?
Take a look at contacts --> settings --> accounts.
Do you use threema, by the way?

Re: Contacts stock app crashes

javaforlife — Sun, 19 Jun 2016 05:44:24 GMT

I'm having the same issue after updating my z5 to 32.2.A.0.224. Anyone know who to fix it without doing a factory reset?

Re: Contacts stock app crashes

integra1 — Sun, 19 Jun 2016 18:10:19 GMT

Same problem for me on my premium dual after the upgrade.. Any idea how to fix it?

Z5 Dual E6683 - Android 6.0.1 Build 32.2.A.0224 - Phone and Contacts stop suddenly

CHRISBAZAN — Mon, 20 Jun 2016 18:11:51 GMT

Hello Sony Community

Right after performing the latest upgared both the phone and Contact apps stop by themselves with the annoying message: "Unfortunaately x has stopped".

Already tried the factory reset, eliminating google plus, changing the format to 24 hours and it doesnt work. All hanges were done independently.

Is there an option to perform a roll back of software if t was created by the latest upgrade? I dont mind going back with a more robust SW as log as the phone works.

Worst situation for me as I am traveling

Please advise,

Re: Z5 Dual E6683 - Android 6.0.1 Build 32.2.A.0224 - Phone and Contacts stop suddenly

Uliwooly — Mon, 20 Jun 2016 19:09:38 GMT

@CHRISBAZAN

you can contact your Local support to see if they can inspect your phone, you could also repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 Dual E6683 - Android 6.0.1 Build 32.2.A.0224 - Phone and Contacts stop suddenly

javaforlife — Tue, 21 Jun 2016 03:36:24 GMT

Same issue here with E6653, even after a factory reset. It happens after updating my software to 32.2.A.0.224

Re: Contacts stock app crashes

Speedy1981 — Tue, 21 Jun 2016 05:50:48 GMT

On my phone the problem stopped with firmware .224.
I'm pretty sure, it's a firmware-problem and it depends on the sync features. My phone is actually running fine for 10 days.
If you like to get rid of this bug for some days, start your phone in safe mode. This will last for 4 or 5 days.

Re: Contacts stock app crashes

javaforlife — Tue, 21 Jun 2016 07:00:29 GMT

I booted up my phone into safe mode, and the contacts app crashes like it did in normal mode.

Perhaps it's related to Google sync?

Re: Contacts stock app crashes

Rickard — Tue, 21 Jun 2016 09:17:03 GMT

I'm sorry to hear that

Would it be possible for you to take a log file from your phone after the contacts app has crashed and send this to me?

To do this:
Settings > About phone > Build number, tap 7 times on the build number
Go back to Settings and select Developer options and turn on "USB debugging". Then tap "Logger buffer sizes" and set this to "4 M".

- Restart the phone and then open contacts. If it crashes:
Settings > Developer options, select "Take bug report". When the report is ready (may take a minute or so) you get a notification that you can tap and share to Google Drive. Please send me a link to this file in a private message.

Re: Contacts stock app crashes

bobybee — Wed, 22 Jun 2016 01:21:17 GMT

Think I'm having the same issue.

Z5 Compact updated to 32.2.A.0.224 yesterday.

To reproduce:

Go to Phone -> click on the green circle with dots to bring up the keypad -> press any mumber - Unfortunately, Contacts has stopped

Contacts -> click on any contact - Unfortunately, Contacts has stopped

Same thing happens in safe mode.

I tried clearing the cache and data for the Contacts and Phone app, wiping the cache partition, nothing worked.

The only suggestion from phone support is to reinstall the OS using the phone xperia-companion which I'm not ready to do yet since that's the nuclear option.

Let me know if you want the crash report log file if that will help Sony debug the issue, seems like it's common.

Re: Contacts stock app crashes

DigitalBenny — Wed, 22 Jun 2016 14:03:01 GMT

I have factory reset and also am having issues with contacts and Dialer...

Re: Contacts stock app crashes

Marksbras — Wed, 22 Jun 2016 16:35:33 GMT

Appear to have same issue. Last night installed android update and now if I want to enter a number to call it closes after the first character and when I click save on a new contact. The ONLY way I can now use the phone is if it is in the call history. Tried clearing cache and I do not have google +. If I factory reset wont it then tell me in a few days i need to update it again to this version that appears to be causing the problem??? Phone is Z5 premium dual sim.