topic Re: Z5 compact Messaging app is not working properly in Z Series

Z5 compact Messaging app is not working properly

TheRealSlimShad — Thu, 01 Oct 2015 14:26:36 GMT

The conversations, whrn opened, take about 10-15 seconds! And also when I delete them.
It is very frustrating having to wait so ling everything I have to send a text through a conversation.
Whem sending thr msg doesn't show up and will only show up after closing and opening the conversation 2-3 times, each time taking 10-15 seconds.
The circle keeps spinning, can't even go back
Have to hit the home button.
May I add that I backed up about 71,000 msgs from my iPhone through Sony pc companion.
And I have tried clearing the cache, clearing data, force stopping and restarting.
Nothing works.
Please help.

Re: Z5 compact Messaging app is not working properly

xavinux — Thu, 01 Oct 2015 14:54:05 GMT

Hi @TheRealSlimShady

Please, try to boot your device into safe mode and check if this issue persists. I´m at disposal for any question.

Hi! @xavinux I tried as you said. The problem is still pr...

TheRealSlimShad — Thu, 01 Oct 2015 23:53:29 GMT

Hi! @xavinux

I tried as you said.
The problem is still present, now I'm receiving same copies of messages from people multiple times at different time interrvals 😕
Messages inside conversations dissappear or rearrange themselves.
My transition from Ios to Android ain't too smooth 😞

Re: Hi! @xavinux I tried as you said. The problem is still pr...

xavinux — Fri, 02 Oct 2015 03:54:38 GMT

Hi @TheRealSlimShady

***** Be aware that next suggestion will reset all settings of your apps *****

Try go to Settings -> Apps -> tap the 3 dots -> tap on Reset app preferences Then check if those problems persists or have disappeared. Please, keep us updated.

Re: Hi! @xavinux I tried as you said. The problem is still pr...

Rickard — Fri, 02 Oct 2015 06:44:34 GMT

Sorry to hear that you have issues with your Z5 Compact

If the issue remains, would it be possible for you to provide us with a log file from your phone that i could forward internally for further investigation?

Re: Z5 compact Messaging app is not working properly

Svein — Fri, 09 Oct 2015 20:02:06 GMT

I have the same problems with a Z5. Also it takes about 20-30 minutes from someone sends me an sms till it is recieved.

Re: Z5 compact Messaging app is not working properly

Loggableiba — Fri, 09 Oct 2015 21:35:38 GMT

I have the exact same problems (slow, repeated sms etc) Transfered my text and settings from an old xperia acro s.

Seems this is a general issue? Will marshmallow update come soon and might that fix the problem?

I'd really like to keep the phone, but it is quite annoying to have a phone which basically can't handle sms!

Re: Z5 compact Messaging app is not working properly

azzido — Sat, 10 Oct 2015 10:16:58 GMT

Please try to disable stamina mode. I remember in previous Z series it was the reason why MMS messages was extremely delayed in receiving. Maybe updated stamina is impacting it as well. I noticed sms app slowness too 😕

Re: Z5 compact Messaging app is not working properly

Werbil — Sat, 10 Oct 2015 17:11:05 GMT

We are also having this problem with a Z5 compact. Messaging app was working fine. Then we used the Sony PC companion to transfer around 200k messages (and other things) from an iPhone 4. The freezing / hanging seems to occur when a message has been sent and the sending is still happening in the background. Seems to take a while (at least 30 seconds) to send the message and during this time the messaging app hangs on "opening conversation" if you try to open any conversations (or if you leave and then try to reopen the messaging app). Once the message has actually sent and appears in the relevant conversation, then the messaging app works again. The same seems to happen when receiving messages.

Please help. If you need a log file, please explain how to provide this.

--Original message--

Re: Z5 compact Messaging app is not working properly

Loggableiba — Mon, 12 Oct 2015 13:41:53 GMT

According to support it might be not possible to use the backed-up sms. quite annoying for a company such as sony and their new "high-end" phone!

Re: Z5 compact Messaging app is not working properly

Graffin — Tue, 13 Oct 2015 18:13:31 GMT

I might have the same problem. And I have trasferred 8000 sms from my old Z3 Compact with the app Mybackup pro.

Messenger app opens fast. But when I sending sms the app is processing the sms very very slowly.

I have tried this solution also. "Try go to Settings -> Apps -> tap the 3 dots -> tap on Reset app preferences"

Re: Z5 compact Messaging app is not working properly

Graffin — Tue, 13 Oct 2015 18:15:58 GMT

..... and my phone is Z5.

Re: Z5 compact Messaging app is not working properly

Rickard — Wed, 14 Oct 2015 12:53:28 GMT

Could you please let me know if the same thing happens in other messaging apps like Google Hangouts for example? You can switch to hangouts from Hangouts -> Settings -> SMS -> SMS disabled.

Re: Z5 compact Messaging app is not working properly

Proday83 — Wed, 14 Oct 2015 13:03:32 GMT

I just have to ask, way would any1 save 8k sms on a device?!

Re: Z5 compact Messaging app is not working properly

Graffin — Wed, 14 Oct 2015 18:38:06 GMT

I have tried Google Messenger and Hangouts now.

Hangouts are slow just like Sony's Messenger.

Google Messenger are processing and sending sms fastest at the moment. Not as fast as the Sony's Messenger on my old Z1 and Z3 Compact. I'm going to use that app for now and test Sony's Messenger after the next firmware and app update.

Re: Z5 compact Messaging app is not working properly

bigbunnyhop — Thu, 15 Oct 2015 14:50:31 GMT

I have the same problem. also, one message just stood spinning for three days, I dont think it was sent, then i deleted it. and it is an on and off thing as well, sometimes its bad, somtetimes its not.

so i cant trust the messages to be sent, and not that i get the ones that are sentto me. thats bad.

this makes me quite a bit diappointed to be honest, I just dished out much moneye on something i expected to be the best phone on the market, and then theese problems arise

Re: Z5 compact Messaging app is not working properly

Graffin — Fri, 16 Oct 2015 10:59:19 GMT

Bigbunnyhop, have you tried Googles Messenger?
See my post above.

Re: Z5 compact Messaging app is not working properly

bigbunnyhop — Sun, 18 Oct 2015 08:07:09 GMT

Graffin, it seems to be ok when I deleted all my old messages/conversations. it took some time doing so though. i just find it odd that my old iphone 4s could handle all those messages just fine, whil my new sony xperia z5 compact couldnt. seems as if the software could be tuned better. in fact, it seems many have this problens, so imho Sony should discourage people form transferring their old messages from their old iphone units. it just created a mess.

Re: Z5 compact Messaging app is not working properly

alz — Mon, 19 Oct 2015 10:25:44 GMT

Same problem here :S

The messaging app and hangout are really slow and takes a long time to send, receive and load the messages.

This is really dissapointing, my old Z1 didn't have this sort of problem before.

I mean seriously sms is like one of the most basic / oldest function a phone can do, how did Sony seriously mess it up ¬_¬.

heres to hoping for an update asap

Re: Z5 compact Messaging app is not working properly

Rickard — Wed, 21 Oct 2015 10:21:30 GMT

I've received some more information about this.

If you have a very large number of stored messages in the Messaging application you may experience that the application becomes slow. Work is ongoing to solve this, and there will be improvements in future software updates.