topic Re: Android 5.1 Lollipop update stuck in Z Series

Android 5.1 Lollipop update stuck

futureishere — Thu, 30 Jul 2015 09:54:28 GMT

I got a notification for Android 5.1 Lollipop update for my phone. I downloaded the update but it is stuck in installing phase for more than 12 hours now! I have tried restarting the phone but after the restart, the phone automatically starts the system update again and is still stuck. What can I do?

Re: Android 5.1 Lollipop update stuck

Thommo — Thu, 30 Jul 2015 10:07:18 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Android 5.1 Lollipop update stuck

Chris___a — Fri, 31 Jul 2015 20:05:13 GMT

Hi,

I've got the same Problem. Is there any way to Do this without PC-companion? I Do Not own a windows-pc, only Linux.

Re: Android 5.1 Lollipop update stuck

Tdvir — Sat, 01 Aug 2015 11:26:59 GMT

I also have the same problem. Is there any way to fix it with out erasing all data?

Re: Android 5.1 Lollipop update stuck

futureishere — Mon, 03 Aug 2015 09:17:39 GMT

I was able to fix this problem by just doing the update process from PC companion again. I didn't have to erase my data.

Re: Android 5.1 Lollipop update stuck

HKBsony — Sat, 19 Sep 2015 09:04:04 GMT

Same problem here...

Re: Android 5.1 Lollipop update stuck

Politelorna — Thu, 01 Oct 2015 21:04:54 GMT

Been updating for 6 days!!!

Re: Android 5.1 Lollipop update stuck

7bonsais — Sat, 03 Oct 2015 14:46:38 GMT

Mine too, for over a week now. I've tried everything but don't have access to a pc.

Re: Android 5.1 Lollipop update stuck

cobbler — Sat, 12 Mar 2016 00:48:56 GMT

I updated via wifi from kitkat 444 to Lollipop 511 and all went well apart from the very last update which didn't take too long but said it didn't install successfully, thing is if I go to settings it tells me my system is up-to-date.

If I go to Settings ----> About Phone ----> Software Update, then hit on the three dots top right hand side, then update history, this brings you to the Xperia System update of which when tapped on brings up this image below. It looks like it is actually installing as there appears to be movement underneath where is says the word installing. Nothing happens if I just leave this, let me say that I never saw anything like this untill the very last reboot while updating.

I was wondering if perhaps this was related to the message I received prior to the last re-boot when updating, the one that said unsucessful but didn't ask me to update it again whatever it was.

Re: Android 5.1 Lollipop update stuck

cobbler — Sat, 12 Mar 2016 01:31:27 GMT

Re: Android 5.1 Lollipop update stuck

cobbler — Sat, 12 Mar 2016 01:34:17 GMT

I get the first image posted from when I tap on the second image if that's any help.

Does this look like it has installed correctly? If so my question is why do I see the word INSTALLING once I hit on the image above?

Re: Android 5.1 Lollipop update stuck

cobbler — Sat, 12 Mar 2016 15:31:48 GMT

Any help appreciated or additional information required please let me know.

Re: Android 5.1 Lollipop update stuck

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