topic Re: HELP!!! in Z Series

Update failed, phone doesn't start

angy — Tue, 24 Sep 2013 18:26:44 GMT

I wanted to update my Z1 and it says that the software update faild

i cant boot it now and i have to turn it on to do the update again

Topic edited by Rickard

Re: HELP!!!

Uliwooly — Tue, 24 Sep 2013 18:31:04 GMT

Try this

connect the phone to a wall charger > press and hold power & volume up > let it charge for 30min or so then repeat the update process or use SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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Re: HELP!!!

Uliwooly — Tue, 24 Sep 2013 18:31:34 GMT

BTW "HELP!!!" its not a good subject

Re: HELP!!!

angy — Tue, 24 Sep 2013 18:37:24 GMT

looks like it works with the software repair tool

but thanks for your fast reply

haha yeah i know i was just a bit nervous and didn't know what else to write

Re: HELP!!!

Uliwooly — Tue, 24 Sep 2013 19:00:06 GMT

Anytime

Re: Update failed, phone doesn't start

tyagi — Thu, 26 Sep 2013 15:19:39 GMT

press and hold the power button for long time . it should vibrate and then restart

Re: Update failed, phone doesn't start

GerhardMuller — Sun, 20 Oct 2013 19:35:26 GMT

I have tried this... Mine is now plugged in to the wall and goes on and off with the Fail Message over and over and over... Don;t know what to do

Re: Update failed, phone doesn't start

Sam — Sun, 20 Oct 2013 23:36:19 GMT

@GerhardMuller - When you say you have tried this, can you please confirm if you have tried the software repair?

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Re: Update failed, phone doesn't start

QuintonMatheson — Mon, 21 Oct 2013 05:49:56 GMT

Hello Sam. I am replying on GerhardMuller's behalf - as this is actually my device...

We left it charging overnight, because the software repair gets stuck every time on the "Lose Your Data" page. I thought this was because the battery isn't charged at 50%...

Tried again this morning, and I only get as far as the "Lose Your Data" page in the software repair programme.

We're using Bridge for Mac.

Re: Update failed, phone doesn't start

Rickard — Mon, 21 Oct 2013 08:23:43 GMT

Before you connect the phone to the computer with vol- pressed, try holding on/off and vol+ at the same time for 10 seconds to make sure that the phone is completely turned off when you connect it.

If that doesn't help, also try pressing the red off button under the SIM-card cover before you connect it and try another USB-port.

Re: Update failed, phone doesn't start

GerhardMuller — Mon, 21 Oct 2013 20:03:16 GMT

Thanks! I think I have found the solution!!!

Update your Socy Bridge (Mac) software to V 3.5

Try and run the Repair Phone update again. It'll work.

Re: Update failed, phone doesn't start

guncky — Tue, 17 Dec 2013 10:26:35 GMT

Hi Im encountering the same problem and I am using the PC companion for windows
I tried using the SUS but I am unable to connect my phone even though I waited for 30 after aking sure its shut down before connecting to he USB cable while holding down the vol - button
pls help and thanks

Re: Update failed, phone doesn't start

Rickard — Tue, 17 Dec 2013 11:26:38 GMT

If the earlier suggestions in this thread doesn't help, also try this on another computer and see if you are able to make a repair of the phones software.

If you're not able to repair the phones software using either PCC or SUS on another computer i recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for help.

Re: Update failed, phone doesn't start

guncky — Tue, 17 Dec 2013 11:33:55 GMT

Its ok the SUS worked thank you very much

Re: Update failed, phone doesn't start

ansjen — Thu, 19 Dec 2013 16:32:20 GMT

Hi All,

encountering the same problem.. when I plug it in the wall charger it keeps saying Update Failed. Thanks for this thread

Re: Update failed, phone doesn't start

Ardin — Thu, 27 Mar 2014 06:15:18 GMT

Hello, got the same problem - tried to update for kitkat via PC companion, afterwards phone rebooted and showed "update failed logo".

When i connect USB charger - it keeps showing this logo and going off, afterwards i see the "update failed" again and etc.

I've tried to turn it off with vol+ and power button and ive tried to turn it off with the red button under the sim cover - it still keeps rebooting and showing "update failed" when i connect the usb charger.

Re: Update failed, phone doesn't start

Rickard — Thu, 27 Mar 2014 07:18:35 GMT

When an update has failed you need to perform a software repair using a computer. You can use Update Service for this: http://www.sonymobile.com/global-en/tools/update-service/.

When Update Service shows that you should connect the phone turned off with vol- pressed, force a shutdown of the phone with the red button or power button and vol+ first, don't try to start the phone and then connect it to your computer with vol- pressed.

Re: Update failed, phone doesn't start

CMCD — Wed, 30 Jul 2014 04:30:16 GMT

I cant open/start my phone. i dont know what to do. i need your help sir. i already charged it. yet it keeps on repeating the update failure. and whenever i pressend the ON/OFF BUTTON plus the VOL+ it vibrates then the LED color turned to RED-GREEN-BLUE...pls help me. PLSSSS.

Re: Update failed, phone doesn't start

Vam — Sat, 13 Sep 2014 18:36:08 GMT

Hi,
I had the same problem with my xperia z1. I tried to update my phone but keeps on crashing showing the same warning "update failed, make sure yor phone is connected to the computer then try again" I guess my battery was below 50% when I performed the update.

I tried the SUS and PC companion repair to fix the problem but didn't work.
I did everything and I decided to bring my phone to Sony Service Center but my brother offered to fix it.

Actually, he did the same thing using PC companion repair. The only difference is that I was using a 1mbps internet before and he has a 3mbps internet. His 1st attempt didn't work because we were watching youtube videos that time then the laptop crashed and restarted. Then he tried again with no other applications running. And it worked! So I think the problem really was the internet connection.

Now I feel relieved. My phone is now updated to version 14.4.A.0.108. All I have to do now is to set it to my previous settings since it has restored to factory settings.

Hope this helps.

Re: Update failed, phone doesn't start

kirbz — Sat, 09 May 2015 20:36:23 GMT

SONY SUPPORT TEAM

PLEASE HELP ME. I JUST BUY SONY XPERIA Z1 TODAY AND THEN I UPDATE THE SOFTWARE.

SUDDENLY I CANNOT OPEN THE DISPLAY. BUT THE PHONE STARTS AFTER THAT ONLY BLANK SCREEN WILL APPEAR.

HOPEFULLY YOU CAN HELP ME WITH THIS?

THIS IS MY FIRST SONY PHONE AND THIS IS WHAT I AM EXPERIENCING RIGHT NOW

SOO VERY SAD