topic My Xperia ZR Over heating in Z Series

My Xperia ZR Over heating

rahulguru1 — Sun, 21 Jul 2013 11:27:50 GMT

Hello ,

When ever i use my ZR for downloading Apps or browse internet the phone over heats.

When it is over heated the Camera app doesn't open up shows Phone is on high temperature , try after some time

--- Is this a Phone hard ware issue , or something else

Suggestions welcome

Xperia ZR heating

sikandarZR — Tue, 16 Jul 2013 06:37:54 GMT

I have bought a xperia ZR few days ago and it is heating a lot kindly suggest me

thanks

Re: Xperia ZR heating

Mohammad_Qawasm — Tue, 16 Jul 2013 07:32:53 GMT

all android phones with hight spec heat up , it's normal and don't worry , and it has a built in heat controller to protect your phone from damage .

Re: Xperia ZR heating

GuptaPriyank — Tue, 16 Jul 2013 10:57:59 GMT

Does it heat when you play games, or a lot of apps are running in background? If yes, a little warm up on the back side is acceptable.

But if it heats up in normal usage, you should probably get it checked at an authorised Sony service centre.

Re: Xperia ZR heating

sikandarZR — Wed, 17 Jul 2013 10:52:26 GMT

Yeah i understand that all high end phones get warm but my phone gets heated while on charging and while i idle also and it becomes very hot, cant even keep it next to my ears

Re: Xperia ZR heating

GeoffH — Wed, 17 Jul 2013 13:49:43 GMT

sounds to me like you have installed something that is keeping the phone active 100% of the time

remove all installed apps especially memory cpu battery managers and task killers (they cause problems) - turn off wifi and BT - turn off data - and turn sync off and see if you have the issue, also uninstall the antivrus that came with the phone - you don't need it

you can also look at the battery usage profile and see what is active

Re: My Xperia ZR Over heating

Sam — Mon, 22 Jul 2013 01:23:10 GMT

The phone will heat up whilst in use, however it should not be getting hot enough for problems to occur. In this case I would advise returning the handset so that it may be assessed by an authorised agent.

What are your thoughts about this forum? Let us know by doing this short survey.

Xperia Z Processor over heating and shuts down

madamjan — Wed, 11 Sep 2013 10:37:34 GMT

Hi,

I have Xperia Z for few weeks. I installed newest Copilot (GPS naviation). Since uses GPS the battery goes faster so I must recharge the phone in the car while using the program. Happened that after some time the phone became very hot in the upper midle area and even shut down by itself.

Sometimes hapens this heating when I work normally without using GPS, but without shuting down.

Is this heating normal for this processor?

Is shuting down normal protection as I found some program running in apps that is for overheating protection?

I think that this problem might be due to interferance of the processor heating and charging heating as the charging input is close to the processor. Maybe this wont be a problem when the input would be on the bottom side of the phone???

Re: Xperia Z Processor over heating and shuts down

Undefeatable — Wed, 11 Sep 2013 10:53:17 GMT

Yes, its a some kind of security to auto-shutdown when your Xperia is over heating .. so your phone will not get any damage , I recommend for you to try repairing your phone via PC Companion and if the problem is not solve then take it to Sony repair center

Re: Xperia Z Processor over heating and shuts down

GIANT_CRAB — Wed, 11 Sep 2013 11:13:04 GMT

I'm having this issue these few days too.

I suspect it was the latest update responsible for this.

Sony never tests their updates for phone.

I uninstalled "Sony Privilege" but my phone, apparently, even in standby mode, overheats and keeps restarting.

This has been bugging me since 2 days ago.

I will be throwing away my Sony Xperia Z soon because there's just too many issues with it and this "auto-restart because I want to" feature adds on to my rage.

Also, don't bother contacting Sony support, their support is very slow and non-existent.

I sent my phone for repair the last time and it took them 2 months to repair it.

During the "reparing" period, I called up and asked for the status.

Some days they said their database was down and I remembered clearly there was a day where they said my phone is damaged because of corrosion when the reason for me sending it in was because it kept overheating and crashing.

I didn't even let it touch water.

Sony is just killing themselves, I hope this company die out faster (Sony, in-fact most Japanese companies, have been losing money like crazy and are desperate for money), even LG (which is also terrible) does better than Sony.

Re: Xperia Z Processor over heating and shuts down

shihstouch — Wed, 11 Sep 2013 14:50:28 GMT

Install Battery Bot https://play.google.com/store/apps/details?id=com.darshancomputing.BatteryIndicator&hl=en

And check the temperature of battery...

45 to 50 degree C are normal...

Do a repair with Sony Update Service, may this fix it...

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia Z Processor over heating and shuts down

madamjan — Wed, 11 Sep 2013 17:11:17 GMT

I keep to the fact that new update might be the problem, but the only problem was that I couldnt remove the notification for update so at last I did it. Otherwise I dont like updating my phones as they often got problematic.

I'll consider taking to the service as If the phone is the problem I'd rather change it for new one.

Xperia ZR HEATING issue

SSingh — Sat, 14 Sep 2013 09:49:01 GMT

Sony! I bought my first ever android n smartphone..invested over other phones into Xperia ZR due to all the crediablity and your reputation.

But guess what It heats up a lot. if I even start gprs n play game say candy crush just for 2 mins...it heats up..

Sometime it heats up without any reason...

I checked no backend app running. uninstalled all the junk.

Provide some solutions asap. Guide me the suitable thing to do with it. I have to say I started with a bad exp in smartphone with a phone like this. all other things are ok but heating issue.. irritates. please help to resolve it.

And now android 4.3 is out. we are still waiting for 4.2.2. When man!!! or are you so much busy with new devices?

Help please!!

Thanks

Re: Xperia ZR HEATING issue

Nk — Sat, 14 Sep 2013 18:20:45 GMT

I m also having the same problem in my.device

Re: My Xperia ZR Over heating

Ramis — Thu, 19 Sep 2013 02:41:21 GMT

Phone Over Heating Bought my Xperia zr just 2 weeks back. The problems I am facing are 1. Over Heating while attending calls(in 10 mins talking) and also while using apps/camera (at times camera doesnt open us warning high temperature. 2. Battery taking too much time to charged up, more than 4 hrs. 3.GPS not working properly with Edge GPRS. I dint face this issue with my previous devise with the same internet connection. What can be the problem, Plz suggest Regards Ramis Rasi

Re: My Xperia ZR Over heating

vermaprakhar — Sun, 22 Sep 2013 06:27:01 GMT

I have same problem and camera doesnt work when heated and above all it takes all tym in d world to charge.... I had xperia mibi pro and it charged pretty fast

Re: Xperia Z Processor over heating and shuts down

madamjan — Fri, 27 Sep 2013 15:02:50 GMT

I downloaded the battery indicator, but couldnt find temperature indcator.

I reinstalled the software adn starting adjust the settings. I got strance feeling that when I turned on the Stamina mode, some how the processor started to heat again, even during music listening. I turn it off, and now no heating any more. I havent tryed the GPS navigation yet, but I'll do it soon and let you know.

By the way, the batt life is qute good, at least day and a half with internet and wifi. Stamina should be ither eliminated or improved.

Thank you anyway...

..I had very bad experiance with one Sony camera, but I'll forgive you so far.

Re: Xperia Z Processor over heating and shuts down

dmeerpa — Thu, 03 Oct 2013 16:21:18 GMT

I have the same problem on my Xperia ZL. I got the phone only 2weeks and was on holiday when at night when I'm sleeping the phone sometimes restarted.

When it's locked in my pocket, suddenly it becomes so hot, that it hurts your skin. After unlocking the screen the temp dropped or the phone started rebooting. But it never dit A shut-down, always a restart.
This problem appeared already in April so I don't think it was an update issue.

At the same time the phone began to show real usage damage to the cover.
This is how the phone looked like after 4 weeks...

Immediatly after my holliday a brought it back to the Phone House Aachen (Germany). This was on 18-05-2013. Since then I'm waiting for my phone. I also signaled that the IR Blaster learning is not working, and as mentioned here in another topic, it's a hardware issue.

The only thing they did, was saying that the damage to the housing is not covered by the Warranty.
When I refered the phone house to the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees, where Article 5 is saying : Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

Until now the only reaction was that the have full confidence in W-Support GmBh. And that there conclusion was that the damage was caused by a liquid... But in the ticketting system of W-Support GmBh they doesn't say that, it's just the standard answer that scrathes and other physical damage is not covered by the warranty.

I Agree if the damage was not caused by a hardware problem like the heating problem. An as mentioned in above article they have to prove it. Last month I was back in the shop. And it he contacted W-Support, they didn't even looked at the heating problem. So how can they exclude that this was not the cause of the damage to the housing. I also contacted Sony to help me. And they sayed I have to deal this matter with the Phone House.

Meanwhile, 4 months without my 550€ phone, the heating problem is still not investigated and also the IR Blaster problem.

So be warned when buying at the Phone House, and keep in mind that also Sony is not very service minded and helpfull.

over heating

aji_123 — Wed, 18 Dec 2013 12:18:54 GMT

I purchased xperia z 2 months before. But there is heating problem on emailing or calling and also on charging. Mostly during using internet. Please give me a solution for this as its been terrifying after spending too much on this.as i will not do gaming ut does net calling . please be kind to reply and solve if any.

Re: Xperia ZR HEATING issue

leadpb — Mon, 06 Jan 2014 08:20:00 GMT

I am suffering from the same problem. Along with poor battery life and reception