topic Re: Battery life at 0% straight out of the box. Is this normal? in Z Series

Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 10:30:40 GMT

hi, i just bought a brand new Z3. I took it out of the box and tried to turn it on.

however, turns out i can't turn it oon because the battery were completely depleted.

AFAIK, a brand new phone should have around 10% batterly left out of the box. But this not true in my case.

Also, it is common knowledge that storing a battery at 0% WILL ruin the batttery. I assume that the device is shelf-stored for a long time at 0% before it is delivered to me.

So, is this normal? or my battery is ruined already?

Thanks in advance for the responses

Re: Battery life at 0% straight out of the box. Is this normal?

Thommo — Sat, 29 Aug 2015 12:13:16 GMT

This is the 1st I've ever heard in all my years (over 20 years) of a battery been dead on arrival - It is possible that the battery is defective or that it was switched on during transport whilst still in the box causing the battery to be at 0% - if you are able to charge it then you can check the battery's integrity for faults from the service menu

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 12:28:59 GMT

thanks for your response. yeah im charging it at the moment.

may i know how can i access service menu and check the battery integrity?

Re: Battery life at 0% straight out of the box. Is this normal?

Thommo — Sat, 29 Aug 2015 12:40:23 GMT

*#*#7378423#*#* then open Service tests then look for Battery health test

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 12:48:04 GMT

Thanks, i'll try that as soon as i get my hands on my device

1 more question, does the information on the battery health in service menu always accurate? i mean is it possible that it says the battery is fine but in fact it is faulty?

EDIT: There seems no option on battery health test in service menu..

Re: Battery life at 0% straight out of the box. Is this normal?

Thommo — Sat, 29 Aug 2015 13:57:29 GMT

Hmmm - do you have anything about Battery tests other than that try Xperia diagnostics here or try a 3rd party battery health test

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 14:16:22 GMT

sure, i'll try find the other way to test the battery health

few hours of use, i think the battery seems normal. i dunno for sure though.. the power management says expected battery time is 2 days.

Re: Battery life at 0% straight out of the box. Is this normal?

_alexdon_ — Sat, 29 Aug 2015 15:09:40 GMT

There is a test for the battery but in another menu: dial *#*#4636#*#*, choose battery option.

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 15:41:51 GMT

Hey thank you very much.

what do you think about this battery info?

EDIT I seem cant to insert screenshot here. It says that my battery health as "good"

Voltage 3855mv

33.5 C

Re: Battery life at 0% straight out of the box. Is this normal?

_alexdon_ — Sat, 29 Aug 2015 15:44:40 GMT

@woodensen what does the battery check say?

I think it might be the case that Thommo already brought up: somehow the device might have been turned on during transport or simply it could be defective.

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 15:47:48 GMT

Ah, it says that my battery health is good.

I assume my baterry is not defective??

Thanks for your help

Re: Battery life at 0% straight out of the box. Is this normal?

_alexdon_ — Sat, 29 Aug 2015 15:51:57 GMT

You could go ahead and charge it until fully charged. Then, for some days, you could see how things get along. If you have warranty, you should be able to send it back if any problems show up.

Re: Battery life at 0% straight out of the box. Is this normal?

Thommo — Sat, 29 Aug 2015 16:07:42 GMT

If it says good then no reported bad areas of the battery have been found so I wouldn't worry but do check it over a few days

Re: Battery life at 0% straight out of the box. Is this normal?

woodensen — Sat, 29 Aug 2015 17:05:35 GMT

Okay. I'll do some benchmark to see if the amount of battery drained is the same as in the review battery test

Thank you once again good sir. You both have been very helpful.