topic Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues in Z Series

Xperia Z5 Compact (and others) BMW bluetooth compatability issues

R33 — Wed, 30 Sep 2015 09:39:49 GMT

Hello,

I have just upgraded from an iPhone 5s to the Z5 Compact, whilst the iPhone paired seamlessly with the OEM bluetooth system in my 2005 E46 BMW the Xperia is unable to do so.

Research suggests this is an in-built issue with the Sony/Android bluetooth on v4.4 and higher, and cannot be resolved.

Before I return the phone for an exchange can anyone confirm that this is indeed the case, and that it is not going to be resolved in the next version of Android?

Thanks

Oliver

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

s1gar — Sat, 10 Oct 2015 14:38:10 GMT

Hi I am having a similar issue. I picked up my z5 thursday but I have a vw touareg 2015 that's 2 weeks old. I had a iPhone connected to it without any problems but this thing seams to stay connected then drop out after a few minutes. Frustrating isn't the word. I have tried everything. Pairing it from the phone. Pairing it from the car but it just keeps doing it. I know it's the phone. I am going to try a Samsung so tomorrow but this isn't good enough!

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Uros — Sun, 11 Oct 2015 07:25:04 GMT

Can anyone tried this solution.

The reason why the phone won't auto pair, is because the phone does not give your carkit permission to download call history and other data. Even if you granted the phone this permission with the initial pairing.

Here is the step by step guide:

1. Make sure you have no existing bluetooth pairs. Clear all pairs in your carkit and your phone.

2. Pair the phone with your carkit.

3. Your phone will ask 2 questions about permissions. Check the box and allow. The phone will start to sync.

4. You carkit is done with syncing and it will ask you if you want to download your phonebook. Do this.

5. When its done copying, clear the Bluetooth pair on your phone (not on the Carkit!)

6. Give your phone a different Bluetooth name

7. In your carkit choose to pair a new phone (with the new name you just entered).

8. When the phone asks for permission for the carkit, check the box and choose cancel. Do this for both questions.

You don't have to copy your phonebook again (you can't anyway because you denied permission), but the phonebook that was downloaded earlier will still be available. Now the phone will pair automatically! With this trick you have your phonebook and automatic pairing.

Please tell me if this solution works!

There is one possible solution
Download this program and try out if it works.

https://play.google.com/store/apps/details?id=com.cp2.start.and.play.music.player

Some users reported that it worked if they use this program.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

MikelWard — Thu, 15 Oct 2015 04:15:45 GMT

My Z5C also stutters and disconnects from my Volkswagen. Z3C worked fine. Both have Android 5.1.1.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Elusive — Sun, 01 Nov 2015 16:36:28 GMT

Just sharing my exp. My 2013 bimmer with nav package doesn't have any trouble at all with the z5c. Sync effortlessly and my phone audio works too. So did the samsung s6 and the z3c before that. i had a 2010 1er without nav and that also worked without issue with any android or other phones i owned. Bluetooth is a standard protocal, so it should work. However i know that some features require a bmw app such as the social media integration, which i didnt try. Seems pointless.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

KjellRoar — Tue, 03 Nov 2015 16:40:40 GMT

I see you R33 are about to return your Z5 phone. My patience must be above average since I've been struggling with the bluetooth on my whole Sony history from Z1, via Z3 and now to Z5. Infact I've blamed my Ford Mondeo dealer for this all the time. I really could not imagine that this was a Sony fault... 🙂

My wife inherited my Z1 phone, but she got totally fed up with it and "begged" for me to help her back to Iphone.....where she is now. My son has a Z3 and erperince the same problems...

I'm new to this forum, and had big expectations for Sony to answer me when I posted this issue, but I see no sign of them, just other frustrated members adding similar info to my posting.

I've bought my last Sony for a good while and are now in a situation where I think I have to warn all my friends to buy one as well... The advantage of a "waterproof" phone doesn't cover up for this dayly bluetooth struggle.

http://talk.sonymobile.com/t5/Other-Discussions-General/Bluetooth-seems-not-to-be-fully-compliant-on-Sony-Xperia-models/td-p/1055130

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Jeanphi — Tue, 03 Nov 2015 20:04:25 GMT

Same problem too with my Z5 Dual!

After few seconds, bluetooth disconect and reconnect...

I call lot for my work, it is a big problem for me!!!

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Smudge04 — Mon, 09 Nov 2015 11:52:20 GMT

No help to offer just a message to also complain about this issue.

Me and my colleague who both have Z5s, both connecting to VW built-in hands-free-kits (Dicovery media) both disconnect / reconnect randomly and sometimes fail to connect at all without cycling bluetooth on the phone. Was working fine with the HTC One M7s we had before (also on lolipop).

Iain

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

tallguyuk98 — Mon, 16 Nov 2015 12:38:35 GMT

I have a Z5 and I have pretty much the same issue with a 2010 Jag XF, phone connects via BT for a a differing period of time then disconnects, sometimes reconnecting sometime not.

I've not had this happen during a call, and not with other Sony Xperia Z's I've owned.

Also I don't appear to have this with other items connected Via BT.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Ahmad007 — Mon, 16 Nov 2015 15:05:44 GMT

I have the same problem with my Z5 Dual connecting with my car's in-built system it connects and after few seconds ir minutes and disconnects randomly. I haven't had this type of problem with my previous phones (Z2, Z3 Dual, and Z3+ Dual)

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

MassimoF — Tue, 17 Nov 2015 22:57:09 GMT

Similar problem with LG G Watch R and with Cardio BT strip. 10/15 secs then disconnect for 2/3 min, then reconnect.

Well done Sony...

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Szafa — Mon, 23 Nov 2015 21:20:21 GMT

With My Xperia Z5 Dual this same problem with BMW F30 and Garmin Fenix 3. Randomly disconnected and connected again. Very annoying. With previous Z3 was no problem with BT.

Please fix this ASAP !

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Smudge04 — Mon, 07 Dec 2015 12:22:05 GMT

There is a new update available for the phones - I had to check rather than it popping up. No release information but one of the comments on the Xperia blog indicates that Bluetooth may have received some fixes.

I have downloaded this today (UK, Vodafone, Z5) but have not tested yet and due to the intermittent nature of the fault i want to test this over a few days before saying if it has changed anything!

Iain

Re: Welcome to the Forum, please introduce yourselves!

marens — Sat, 12 Dec 2015 14:13:15 GMT

hello i have an xperia z 5 comoact and the bluetooth is no pairing with other devices not even regestering them can anyone help please it willl not pair with the car head unit where the xperia z did?

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Smudge04 — Sat, 19 Dec 2015 00:05:30 GMT

Can confirm that this is still a problem. Phone taking up to 5 minutes to connect, disconnecting even during calls. Bluetooth appears off on the Z5 itself on occasions. Come on Sony!

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

rollsjohn — Sat, 16 Jan 2016 12:07:43 GMT

This thread has been running for some time and sony's involvement seems to be lacking. I have problem with my 61 Jaguar XF which despite re-pairing several times it only randomly auto connects when I start the vehicle. Never had this problem with several HTC phones previously with same vehicle. Looks like it's a Sony BT problem that they don't want to acknowledge.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

fillekiller — Mon, 29 Feb 2016 09:44:56 GMT

Hi, I've had similar problems with my Z5C and managed solve the problem for me.

I have a VW Golf with the Composition Media stereo unit which I've tried to connect with my phone. The phone and stereo paired up but lost connection every 10 second or so. I upgraded to latest firmware and factory reseted both phone and stereo without any success. From a long time of troubleshooting I manage to come to the conclusion that the problem occurred when trying to sync my contacts.

I used to have a pretty messy phonebook from years of merging accounts and phones, so I had several duplicates and some contacts with many duplicate phone numbers. So I moved all contacts to Google Contacts and from there I merged all duplicates and cleaned out all duplicate contact info's, not just linked duplicates. I also removed some facebook links in contact description which I think my old HTC Desire added way many years back.

I also had a "Blocked Caller" contact from TrueCaller which had about 600 or so numbers, which i removed.

After this the phone doesn't lose connection and all my contacts are synced into my car.

I hope this might help someone else.

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Smudge04 — Tue, 08 Mar 2016 10:08:33 GMT

That's interesting - I will maybe try that but am going to see if the marshmallow update has solved it first...

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

Smudge04 — Tue, 15 Mar 2016 13:49:50 GMT

So far so good - updated to Marshmallow via PC Companion last week and haven't had any BT issues since...

Re: Xperia Z5 Compact (and others) BMW bluetooth compatability issues

itshimdazza — Wed, 16 Mar 2016 05:17:25 GMT

Well it still happens with the Officiall Sony Marshmellow Rom.... SO no fix yet