topic Re: official service problem in Z Series

official service problem

dvoechnick — Thu, 27 Aug 2015 12:20:54 GMT

Good day.

I've bougth my z3c this winter. in july i've noticed that front screen on my sony is "unglued".

there was a thin gap between body and screen. Unfortunately, i did'nt made a picture of it. And, obiviously, my phone lost all waterproof features.

So, i took my phone to the official service. Two or three week later, they called me and told, that phone is ready, it's completely repaired.

In servise i checked a pressure sensor from service menu, and result was completely failed. Numbers did not changed while i pressed on screen.

Service centre took phone back and few day later they called again and told, that phone is ready.

As proof, they showed me two screensots (see below), BUT! service pressure sensor check failed again! Numbers hold still, when i pressed on screen.

An operator on a hotline Sony trying to ensure me that everything is OK, my phone is completely repaired, but i doubt. Mostly because of Pressure Sensor Test FAIL.

So please, dear Admins, tell me, can i trust my Official service centre? Does this software (on a screenshots) really exist and i can stop paying my attention on Service Menu check results?

Sorry for my English.

Re: official service problem

Thommo — Thu, 27 Aug 2015 13:21:04 GMT

This is not something we are equipped to comment on as we are merely members like yourself.

Re: official service problem

Rickard — Thu, 27 Aug 2015 13:39:12 GMT

Sorry to hear that you've had issues with your phone.

Yes, this software and test exists and the picture they have provided shows that your phone has passed our vacuum test.

The phone is not sealed against air pressure so it's not certain the pressure sensor will react when you press the display.

Re: official service problem

dvoechnick — Thu, 27 Aug 2015 15:04:34 GMT

Much obliged for your answer.

I was so suspicious in all that situation.

Sincerely hope that everything will be ok.

Love sony products, was really dissapointed with that trouble.

WBR, Dvoechnick.

Re: official service problem

dvoechnick — Thu, 27 Aug 2015 15:17:10 GMT

Oh! and one more little question.

Support told me, that it's not allowed to use special menu *#*#7378423#*#* for such users, like me.

Does that mean, that i can lose my warranty?

Re: official service problem

Thommo — Thu, 27 Aug 2015 21:06:42 GMT

@dvoechnick What a load of nonsense as there's an app called diagnostics which is the same and the service menu ie: The code can be used to test hardware to be sure that an app etc isn't the cause of an issue

Re: official service problem

SergioPL1 — Thu, 27 Aug 2015 23:18:13 GMT

You will not loose warranty but there are few options there that can do a real mess (like changing permanently radio band) so if something looks suspicious there Google it before changing.

Re: official service problem

Rickard — Fri, 28 Aug 2015 07:05:48 GMT

As Thommo says, accessing that menu will not void your warranty.

What i think they meant to say is that this menu is not intended for end users.