topic Re: Update fail phone not starting up. in Z Series

Update fail phone not starting up.

BSA101 — Tue, 29 Sep 2015 16:41:23 GMT

After I did the update today my phone said "The software update failed. Make sure your phone is connected to the computer and try again." And shuts down.

Then when I put it on the computer it starts and shows the sony logo and goes to the update failed screen and shuts. Then this repeats over and over.

When I connect to pc it sais no device found.

Greetings,

BSA101

Re: Update fail phone not starting up.

Thommo — Tue, 29 Sep 2015 16:44:54 GMT

Try performing a system repair using PC Companion - This will I'm sorry to say factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Update fail phone not starting up.

BSA101 — Tue, 29 Sep 2015 16:46:08 GMT

Gonna try this now.

Re: Update fail phone not starting up.

BSA101 — Tue, 29 Sep 2015 17:19:42 GMT

Worked reinstalling apps.

Re: Update fail phone not starting up.

Thommo — Tue, 29 Sep 2015 17:32:39 GMT

Glad to hear that