topic Re: Water Resistance Problem in Z Series

Water Resistance Problem

Shuvocasanova — Sun, 15 Nov 2015 15:53:48 GMT

I just bought my Sony Xperia Z3 yesterday. When I bought it I have checked my Phone under water but after that day when I again took my phone under water it was working properly but after some timea my phone's display started to flash I quickly turned off my and cleaned it properly.When I was cleaning i noticed that phone's lan yarf and camera shutter button was filed with water.I cleaned it properly. When I turn on my phone the display was blank.There was nothing but black display.But under the display my phone was working.I gave my phone to service centre.
I want to know that why this problem happened. Is it a manufacturing defect or other something?

Re: Water Resistance Problem

Qatrium — Sun, 15 Nov 2015 16:28:59 GMT

At the service center they may perform a vacuum test to identify if it's a manufacturing problem or not.

Re: Water Resistance Problem

Shuvocasanova — Mon, 16 Nov 2015 05:55:30 GMT

If it is a manufacturing fault, what will they do

Re: Water Resistance Problem

Qatrium — Mon, 16 Nov 2015 11:04:32 GMT

If it's a manufacturing fault, this will be covered by warranty, or as the distributor's policy on it. Some will replace or refund the unit, others will fix it. All depends on the local market rules, so contact Local support and see how it will go.

Re: Water Resistance Problem

Shuvocasanova — Mon, 16 Nov 2015 11:51:36 GMT

I have bought it from the local market. Then have given me one year service warranty

Re: Water Resistance Problem

Shuvocasanova — Mon, 16 Nov 2015 16:24:50 GMT

Do I have to pay the bill for parts

Re: Water Resistance Problem

Curnow1 — Mon, 16 Nov 2015 21:10:11 GMT

If your device was been water damaged because of a manufacturing defect then it will most likely be replaced for free.

If the seals weren't closed properly you will need to pay for a whole new device.

Re: Water Resistance Problem

Shuvocasanova — Tue, 17 Nov 2015 05:04:50 GMT

Can't that phone be repaired

Re: Water Resistance Problem

Qatrium — Tue, 17 Nov 2015 12:46:16 GMT

@Shuvocasanova

Only your Local support can answer this question, after examining the device.

Re: Water Resistance Problem

Shuvocasanova — Wed, 18 Nov 2015 13:33:49 GMT

Ok.tnx for help

Re: Water Resistance Problem

chizzilingsoul — Tue, 01 Dec 2015 17:53:11 GMT

Hey Guys !

I bought an xperia z3 2 months ago (oct) and i recently took it into the pool where i took i few shots and then its just dies, in between it vibrates for like a minute straight and after an hour or so comes back on ,with display working for like a few seconds next thing you know its blank , just a black screen . I get notifications etc. and also charges but then again the display remains the same just blank . Any idea to fix this problem ? i'd appreciate it

Re: Water Resistance Problem

Shuvocasanova — Sat, 23 Jan 2016 16:59:34 GMT

Did you take it to sony care?
If you get no help from there,you should consult about it to any technician

Re: Water Resistance Problem

thaisca — Tue, 26 Jan 2016 19:31:57 GMT

I had the same problem, Sony just don't care about.
I sent the phone to be tested, but they returned the device without been tested because there was water inside.
I'm sure there is a manufacturing defect because of course I'm not that stupid to let the doors open.