topic Re: Can't save contacts directly to Google in Z Series

Can't save contacts directly to Google

krissa — Fri, 24 Jul 2015 13:56:39 GMT

Hi all,

When I try to add a new contact, I don't get the option of saving it to Google, although Google account is added.

Does anyone else have this issue?

Thank you!

Re: Can't save contacts directly to Google

Uliwooly — Fri, 24 Jul 2015 18:44:43 GMT

Open the phonebook, menu, filter, make sure Google it's selected

Re: Can't save contacts directly to Google

daenur — Fri, 24 Jul 2015 21:51:42 GMT

Hi. I have the same problem. When i try to add a contact I get the following message " your new contact will not be backed up. Add an account that backs up contact online", the program offers me to save a local contact or create a new account, and in the selection list is present only Exchange ActiveSync. Вut the account is added, and contacts are synced.

Re: Can't save contacts directly to Google

amansaja — Sat, 25 Jul 2015 14:47:42 GMT

hi, i have the same problem yesterday. but i try to factory reset my phone. after that the phone back to normal, there's an option to save contact to google. i think there's an application crash with this phone

Re: Can't save contacts directly to Google

daenur — Mon, 27 Jul 2015 11:55:46 GMT

I also do a factory reset, shut off Autobackuper and delete backups, but after I install the necessary software, the same thing happened.

I do not know what to do next ...

Re: Can't save contacts directly to Google

Moussa — Tue, 28 Jul 2015 12:03:37 GMT

I have the same issue... Dont know why Sony is not looking after this issue and how can we deliver this to tech team in Sony

Re: Can't save contacts directly to Google

daenur — Wed, 29 Jul 2015 08:13:04 GMT

I sent a letter to Sony Xperia support on July 27 but has not yet received any response.

It would be better if everyone will send them a letter describing the problem
http://support.sonymobile.com/global-en/xperiaz3plusdual/contactUs/

Re: Can't save contacts directly to Google

gelert — Mon, 03 Aug 2015 15:50:48 GMT

Hi everyone!

I have these problems too and it makes me sad every [censured] day(

Re: Can't save contacts directly to Google

gelert — Thu, 06 Aug 2015 09:20:59 GMT

Sony, how about to solve this problem?)

Re: Can't save contacts directly to Google

an3k — Thu, 06 Aug 2015 12:40:47 GMT

Do you have Syncing enabled and Syncing of Contacts for your Google Account too?

Re: Can't save contacts directly to Google

yuunanase — Sat, 15 Aug 2015 08:49:21 GMT

I am having the same problem. It is quite annoying. I can add contacts using web based gmail, and it does appear on my phone book, so sync is definately working, but I cannot seem to find a way to add contacts to gmail via any contact apps.

Tried resetting the phone, and sync works for 2 days before disappearing again.

Re: Can't save contacts directly to Google

NiuginiNexus — Sun, 16 Aug 2015 12:14:47 GMT

Had this problem with my Z3+ Dual tonight but got it working again by disabling Sim2, restarted and voila! I enabled Sim2 again afterwards and no sign of unavailability of my Google account.

Re: Can't save contacts directly to Google

SonyZ3Dual — Sun, 16 Aug 2015 12:46:41 GMT

When I try to add a new contact, I don't get the option of saving it to Google, although Google account is added and all its contacts appear on my phone book, so sync is definitely working, but I cannot add contacts to gmail via any contact apps.!!!
Whenever i do factory resetting the issue get solved but once i install the applications the issue return back again so after uninstalling each application one by one and restarting the phone after each uninstalling i found that the 4 applications of outlook, one drive, viber, and whatsapp have some conflict with google because by the time i install any of them and set it up for use the issue starts and whenever i uninstall it the issue get solved!!!

Please help me to solve such issue as i always add my contacts to google and at the same time such 4 applications are so important for my daily use.

Note: Whenever i am trying to dial *#06# it gives me the following message "Conection Problem or Invalid MMI code" even though i verified the existence of connection; However i got the IMEI(s) via "Settings" then "About Phone" then "Status"

Re: Can't save contacts directly to Google

yuunanase — Mon, 17 Aug 2015 13:25:50 GMT

@NiuginiNexus wrote:
Had this problem with my Z3+ Dual tonight but got it working again by disabling Sim2, restarted and voila! I enabled Sim2 again afterwards and no sign of unavailability of my Google account.

As Niugninexus posted, the solution did work. You will lose the ability to add contacts again once you enabled simply 2,So it seems that there is a problem with z3+ dual. Let's see how long will Sony need to fix this.

Re: Can't save contacts directly to Google

dashti — Wed, 19 Aug 2015 01:02:55 GMT

Same here.. Even tried to factory reset and deleted everything but still no hope.

Re: Can't save contacts directly to Google

DimasOTX — Sat, 22 Aug 2015 01:14:00 GMT

Hi everyone. I have this problem also. Gonna try niugninexus solution now. I hope it works!

HEY SONY! SOLVE THIS ALLRIGHT!

Re: Can't save contacts directly to Google

petercs — Sun, 23 Aug 2015 09:32:55 GMT

I've got the same problem. No solution.

Re: Can't save contacts directly to Google

petercs — Sun, 23 Aug 2015 17:54:34 GMT

niugninexus solution works, but only for 10-15 minutes. After that, every new contacts wants to going in Exchange again.

Re: Can't save contacts directly to Google

gamalmostafa — Wed, 26 Aug 2015 07:46:56 GMT

I have the same problem,i tried factory reset and softeare repair and i got the same results, it is very frustrating.

Create new contact problem - google account doesn't appear

skvruil — Mon, 31 Aug 2015 12:28:37 GMT

I have very interesting issue with my new Xperia Z3+ DUAL. Everything works fine with google account sync until I install any of applications like Waze, Dropbox, Linked IN or other social / cloud application.

Immediately after the installation occurs following: when I try to add a new contact to my contacts list, the application warns about missing backup account and suggests as an option ONLY MS Exchange Server.

Google account still active in the phone and all the sync options are active as well. But it doesn't appear any more as backup account for phone contacts. I attached 2 images of good and bad state