topic Re: Can't view my photos after transfer to SD card in Z Series

Can't view my photos after transfer to SD card

Mkidd601 — Mon, 24 Aug 2015 08:24:21 GMT

Hey,

Today installed getting a notification on my xperia z that my internal storage was 75% full, tap to transfer files to SD card. I did so, it was 'successful' but now I can't view my photos in my album.

However when I swipe left and go to folder view I can see images thst were sent to me, but not images I have taken?

I don't know why I trusted the SD card with this phone, this isnt the only problem I've had. I also have issues transferring music to the SD card. I thought I found a solution to that when peoplet on here recommended a rescan app. I rescanned the media on my phone and it deleted all my music. I'm scared to try this for photos I'm case they get deleted too.

Can anyone help please

Re: Can't view my photos after transfer to SD card

Rickard — Mon, 24 Aug 2015 08:40:55 GMT

Sorry to hear that you have issues transferring data to your SD card.

I recommend that you first try to clear the media store in Android from Settings -> Apps -> All -> Media storage -> Clear data -> OK and then restart the phone. This will not delete any of your files. It will only clear the media store so that Android rescans all files.

If you still don't see your pictures i'm afrid there may be something wrong with the SD card you have. Try connecting it to a computer using a card reader and see if your pictures are there. If pictures have been deleted from the SD card you may be able to restore them using a recovery software like Recuva.

Re: Can't view my photos after transfer to SD card

GeoffWhere — Mon, 24 Aug 2015 11:11:00 GMT

Dear Sony Support,

I challenge your claim that this problem may be caused by a faulty SD card as this problem appeard on my Xperia Z last weekend immediateley after I upgraded to Lollipop and did the same transfer of photos to SD (also changed camera settings to store images on SD).

Similar to my previous experience with Sony Mobile support, your suggested solution in you reply simply side steps what appears to be the real issue: the release of Lollipop has been problematic and Sony Mobile seems unable or unwilling to respond in a timely fashioon to correct issues that appear to have been caused by a didgy software release.

Please refer to my complete description of Lollipop related issues below that have affected my previously well behaved Xperia Z:

Same here. Upgraded a few days ago to Lollipop and the troubles began:

1. Unusually high battery drain and high temperature when surfing the web or using GPS

2. Assigned camera storage to SD Card and photos taken since changing that setting have disappeared. Unable to locate the actual .JPG image (blank file Icon) but file name is in album directory

3. Moved 2 Apps to SD Card and now those apps have an exclamation mark Icon. Selecting the App returns message: "App Not Found". Also, looking for App in >Settings>Apps, or in Google Play Store, they do not appear either under 'All', 'Installed', 'SD Card' or 'Running'

4. Phone ringtone is almost inaudible, despite having the setting on full volume

5. Tried creating a new backup of my phone (twice) using PC Companion but it fails when trying to backup the Pictures (maybe because of the problem described in 2 above?).

Sony support has, in the past few years since I bought my Xperia Z, been absolutely hopeless with different company divisions (e.g. Mobile, Playstation, Entertainment Network, etc.) all pointing the finger at each other for responsibility to fix various problems.

I'd like to buy an Xperia Z3+ or Z4 soon despite the above problems, as my Xperia Z has been very good quality (especially in the audio department) but, if the above Lollipop problems perist without some rapid intervention by Sony (whatever Division), I'll seriously consider switching brands next upgrade.

Re: Can't view my photos after transfer to SD card

Rickard — Mon, 24 Aug 2015 12:24:38 GMT

Sorry to hear that you also have issues with your phone.

When pictures are not displayed after transferring them to the SD card this is usually caused by the media store not being updated yet which could take some time. Clearing data for Media Storage and restarting the phone will therefor usually solve this as it forces Android to scan for media.

But if this doesn't help (and since you also have issues with apps and pictures stored directly to the SD card) there might be something wrong with either the phone or memory card. In my experience, it usually turns out to be the card and not the phone but one needs to test the phone and/or card to see where the problem is. Testing the card is usually easier as it can be done using a card reader and a test software like h2testw.

If it turns out to be the phone i recommend that you contact a service location for further investigation and to have this fixed.

We have received some reports of higher battery usage and lower ring volume in threads on these topics and it's of course something we are looking into.

Re: Can't view my photos after transfer to SD card

ChrisBrown1 — Sat, 09 Apr 2016 23:17:13 GMT

I have the same issue. I transferred all photos and videos to my SD card as received the warning that my internal memory was approaching capacity. Now I cannot see any of the photos or videos transferred, and when I put them onto on pc they just appear as blank files, although each file clearly has data within it as the file sizes remain.

There is nothing wrong with the SD card.

Does anyone have an explanation for this or any method for viewing those image files? These are pictures of my two year old so you can imagine how keen I am to get them back!

Many thanks

Re: Can't view my photos after transfer to SD card

LM123 — Wed, 11 May 2016 19:40:13 GMT

I have the same issue. I transferred all photos to my SD card as received the warning that my internal memory was approaching capacity and now I cannot see any of the photos transferred including from a recent holiday. It's very frustrating and obviously something Sony need to do something about - tried the 'clear media' advice but without success.

Re: Can't view my photos after transfer to SD card

craig22 — Fri, 10 Jun 2016 12:43:18 GMT

I have the same issue since upgrading.

Sony please explain what has happened here.

Re: Can't view my photos after transfer to SD card

Skino1234 — Thu, 16 Jun 2016 21:18:16 GMT

I tried to google and try all the solutions that are on the website to no satification.

Right thought I best solve this myself.

What I have come up with?

Problem, after transferring to SD to free up internally memory not appearing on the companion software or by accessing via MyComputer. So unable to backup or hard to transfer.

Solution:-

go to settings>More...>Media Server Settings>Swipe to Share Media.

Now using your pc go to MyComputer(or This PC)>In Network Location you should see the name of your device Eg Mine was Lt30p.. On your phone you can select access to devce to once or all the time, upto you.

You will now find all your media here and can be copied. Then delete from the phone when done if necessary. hope that helps everyone else

Re: Can't view my photos after transfer to SD card

Steven12958 — Fri, 17 Jun 2016 23:35:33 GMT

Just had the same problem, OS needed to update so 'moved' lots of photos and video to brand new Kingston 32GB SD card, card is working fine and has several movies already on it. Now can't find anything on the card and they've gone off the phone, this problem (looking at the other posts) has been around for at least a year now but still no solution! Sony should sort this - Going back to Samsung phone asap

Re: Can't view my photos after transfer to SD card

Joe1738 — Sat, 24 Sep 2016 07:15:33 GMT

No this happened to me just now,,, i have the Xperia z5 and a 120gb sd card, transfered the photos as it said it was getting low, took half of them and the other half I can't view. Everything is up to date app wise.. The worst thing is I'm abroad at my dad's wedding and I've lost nearly 300 photos of the wedding.. Absolutely fuming

Re: Can't view my photos after transfer to SD card

Andy381 — Tue, 24 Jan 2017 10:35:51 GMT

Phone: Xperia Z3

Android vers: 6.0.1

I have exactly the same problem and have tried the solutions suggested but to no avail. Sony has to come up with a solution!!!! No more excuses about SD cards (mine is new and fine, l have tested the card).

This is not acceptable, especially when encouraged to use your phone to replace your camera. I have images I need to retrieve (like the other thousands of users who have the same problem which is coming to light) Sony must take responsibility and come up with a solution asap!!!

Re: Can't view my photos after transfer to SD card

GoonerAndy — Sun, 02 Jul 2017 11:07:54 GMT

I'm having the exact same problem on my Xperia XZ. Can't view pictures for SD card. Have changed camera settings back to save in internal storage but that sort of defeats the object of having a 128gb micro SD card. Any advice welcome. Thanks

I have just thought, I changed my micro SD card for a new 128gb one this week. I transferred all my old pictures on to it and I can open those but any new ones I have taken I cannot open correctly to share or edit. I have changed the camera storage setting default back to internal and that works fine. Any idea what may be causing this. I'm sure it is probably something simple but I've no idea why.

Re: Can't view my photos after transfer to SD card

GoonerAndy — Tue, 18 Jul 2017 11:56:46 GMT

*bump*

Re: Can't view my photos after transfer to SD card

rodarepme — Mon, 15 Jan 2018 13:26:14 GMT

if you didnt reformat your SD card, just try connecting to PC then right click on your device and select import pictures and videos, this atleast save your pictures.. but the app... no idea how to retrieve...

Re: Can't view my photos after transfer to SD card

cliffie100 — Mon, 02 Apr 2018 09:19:15 GMT

Phone: Sony Xperia XZ premium

Version: Android 8.0.0

Have the same problem as everybody else. Bought an SD-card and copied the images from the phone to the SD-card, now all images on the SD-card can't be shown in the album app (I can only see black images).

I'm now coping all the images to my computer (most of them already in the OneDrive, but just to be shure), after this will do what is answerd by Sony in the first post, hope this helps else I have a SD-card for nothing since everything needs to be on the internal memory.

I suspect it has something to do with the transfer from phone to SD-card. Also had the option save images directly on SD-card, but then saving an images when taking it takes a lot of time (read/write problems?).

Hope there will be a solution for this in the future.

Evert

Re: Can't view my photos after transfer to SD card

cliffie100 — Mon, 02 Apr 2018 09:29:51 GMT

An additon to my previous post, just removed the SD-card and enterd it into a SD-card reader (for quicker transfer since trough phone it was really really slow).

Just looking to the file system and it looks like this:

Android
Android.0
AVF_INFO
AVF_INFO.0
DCIM
DCIM.0
Download
Download
Movies
Muziek
Pictures
Pictures
PRIVATE

Where the DCIM.0 folder contains the same folders and images as the DCIM folder. The same for the 2 download folders and picture folders. How can this be caused? Why is this?

Re: Can't view my photos after transfer to SD card

Jojo212874 — Sat, 19 May 2018 06:04:32 GMT

I bought a Sony L1 on contract about two weeks ago. Transfered pictures and videos but it does not show. I saved pictures from my facebook and i cant seem to find it either. It is quite annoying because i did update my apps and tried a list of things i searched on Google. I regret buying a Sony should have sticked to Huawei.

Re: Can't view my photos after transfer to SD card

PeteEMac — Thu, 11 Jul 2019 07:21:48 GMT

I have this issue and disheartened to see its one that has been going on for years with no solution.