topic Re: Lock Screen - Sony Code in Z Series

Lock Screen - Sony Code

BeBech — Sun, 08 Nov 2015 19:32:20 GMT

Hello there,

This morning I have been running a half marathon with my Xperia Z3 compact in my running belt. I do not know what happened during the race but it was locked when I finished with the following message :

" Unlock Failed

You have entered an incorrect password, PIN or pattern 5 times.

You have five more attemps before device will be factory reset.

To safely continue please Enter the following :

SONY

_______________________

It seems that I have to enter a SONY code but I have no clue of where it can be found and which code it might be.

Is anyone would be able to help me with it ?

Thanks in advance.

Re: Lock Screen - Sony Code

Uliwooly — Sun, 08 Nov 2015 21:21:03 GMT

You have two options, either reset your device or check this out

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: Lock Screen - Sony Code

BeBech — Sun, 08 Nov 2015 22:45:58 GMT

Thanks for your answer. I have tried the second option, locking the phone with a new code. It seems to work as my phone is connected on WIFI and has the GPS on, but I still have the Sony screen that I was describing above...

Re: Lock Screen - Sony Code

John-BR — Sun, 08 Nov 2015 23:19:38 GMT

Hi @BeBech

Welcome to the community

If what @uliwooly suggested doesn’t help.

I would suggest running a software repair on the handset, this will reset the handset .

Here's how to run the repair on PC Companion:

Install and open PC Companion then select Support Zone.
Phone Software Update.
Start.
Repair Phone
Continue
Accept data removal
Next
Wait for prepare
Select Phone
Follow the connection steps

And Bridge for Mac:

Launch Bridge for MAC without the handset connected.
On the Main Window select "Xperia > Repair Xperia Device".
Ensure the phone is charged and select "Ok" in the following window.
Select Continue on the following page.
Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

Re: Lock Screen - Sony Code

Rickard — Mon, 09 Nov 2015 08:09:28 GMT

Before you try a software repair, please make sure that you have tried to enter the word "SONY". It's not asking you for a code, it's asking you to write the word "SONY".

This is a safety feature we recently added in a software update. It's to avoid making a master reset by accident if you have an account in the phone that will reset the phone if wrong PIN is entered too many times. This might be the case if you for example have a work email account in the phone. So when you were out running, the screen must have turned on and then you've entered wrong PIN a few times while having it in your belt.

Re: Lock Screen - Sony Code

BeBech — Mon, 09 Nov 2015 09:50:50 GMT

Hello Rickard,

I have to say a BIG THANK YOU! You saved me from sending my phone back for repair! I have called the French Sony technical support this morning, and the person I had on the phone did not have a clue about what was this SONY screen I had on my phone. She only offered to send it back for repair or to hard reset it back to factory settings!

Please let your technical support people know that we only have to type SONY

Thanks again for your help!

Have a nice day ahead.

Re: Lock Screen - Sony Code

Rickard — Mon, 09 Nov 2015 11:04:53 GMT

Glad to hear that you got the phone unlocked

I will do what i can to push the information. It's a new feature that was added in of the the latest updates so it's possible not everyone is familar with it yet.

Re: Lock Screen - Sony Code

ajmalmeppadam — Sat, 26 Mar 2016 20:39:20 GMT

To safely continue please Enter the following

Re: Lock Screen - Sony Code

Rauli — Sat, 02 Apr 2016 08:24:35 GMT

I had the same problem. The SONY text worked.

Just a feedback to SONY - the UI is completely confusing, there is no other place on the phone where the user is expected to make this kind of entry. Please change the UI text string to be: Please enter the following characters: SONY - to unlock your device. You might also consider localizing the text, as it comes out in English no matter what language you are using in your device.

I'm sure the purpose has been good, but the current text is just strange. Users are left to wonder what the heck they are expected to enter.

I personally removed the setting: Wake up the phone with a double-tap - as I suspect it causes this locking in your pocket.

Re: Lock Screen - Sony Code

igiusmar70 — Sun, 10 Apr 2016 10:49:34 GMT

I try put sony word but not fuction, Why? You may suggestion a n alternative solutions? thanks a lot

Re: Lock Screen - Sony Code

igiusmar70 — Sun, 10 Apr 2016 11:07:16 GMT

I solved, now sony word worked

tanks a lot

Re: Lock Screen - Sony Code

jawz786 — Sat, 14 May 2016 13:53:19 GMT

What a stupid feature.

Tried typing in sony or SONY or Sony and nothing. Restarted phone several times and tried it. Nothing works. Phone seems fine behind this silly feature but cannot access it.

Can someone advise on how to bypass this still screen without having to reset my phone completely.

Re: Lock Screen - Sony Code

Alias011 — Wed, 16 May 2018 15:54:04 GMT

I'm am using a pattern

Re: Lock Screen - Sony Code

Uliwooly — Wed, 16 May 2018 16:44:30 GMT

@Alias011

what seems to be the issue?

Re: Lock Screen - Sony Code

jafarf — Tue, 18 Dec 2018 08:24:01 GMT

I had the same issue and it is now sorted out. The phone is now working properly.

Thank you

Re: Lock Screen - Sony Code

nonsoeze504 — Mon, 07 Jan 2019 23:37:36 GMT

I forgot my pattern and what to rest my Sony experia how do I do it