topic Re: IMEI # not valid in Z Series

IMEI # not valid

Mmju — Sun, 16 Aug 2015 15:08:21 GMT

I have problem to add my device xperia z3+ dual in to xperia care. The IMEI # is not valid. Why? What is the problem? Anyone please advise what to do

Re: IMEI # not valid

Thommo — Sun, 16 Aug 2015 15:37:37 GMT

For IMEI number issues you would be best contacting Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: IMEI # not valid

Mmju — Mon, 17 Aug 2015 07:29:41 GMT

thank you

Re: IMEI # not valid

Sam — Tue, 18 Aug 2015 00:54:36 GMT

Please also make sure you are entering only the 15 digit number starting with 35 (usually) with no dashes or spaces.

Re: IMEI # not valid

Mmju — Tue, 18 Aug 2015 04:49:19 GMT

i tried all of that but it is not working, IMEI is not valid

the xperia support team untell now there is no response.

Re: IMEI # not valid

Hampus — Wed, 19 Aug 2015 06:38:23 GMT

Hi,

Since you have a dual phone, have you tried with both of your IMEI-numbers? Otherwise, could you send a PM to me with your IMEI-numbers and I can check from here?

Re: IMEI # not valid

fusionist — Tue, 22 Sep 2015 15:31:39 GMT

IMEI: [removed by Hampus]. is not valid. why? i buy this phone a week ago. i can't update.

Re: IMEI # not valid

fusionist — Tue, 22 Sep 2015 15:36:54 GMT

i tried many times also with dashes, but still not valid my IMEI. what is the prblem?

Re: IMEI # not valid

Hampus — Tue, 22 Sep 2015 15:40:40 GMT

Hi fusionist,

Information such as IMEI, should not be posted here at the forum. Please check the discussions guidelines (in my signature).

I have added your phone manually from my side and it looks OK. Could you logout and login again to see if you can see your phone now? Otherwise, send me a personal message with the email address that you use via sonymobile.com.

Re: IMEI # not valid

YessDuque — Wed, 30 Sep 2015 17:53:02 GMT

Hi Hampus, I've been trying to register my device and says the same thing IMEI no valid, I've bought this phone like 3 days ago

Xperia M4 Aqua

Re: IMEI # not valid

Hampus — Thu, 01 Oct 2015 06:35:09 GMT

Hi @YessDuque,

Could you send me a PM with your IMEI-number and I will check if I can do something from my end.

Re: IMEI # not valid

Brian25 — Tue, 13 Oct 2015 11:52:47 GMT

Hi Hampus, I've the same problem. I've bought a Z3 Compact a few weeks ago, I tried to register my Phone but appears a message about an invalid IMEI, please help.

Re: IMEI # not valid

Hampus — Tue, 13 Oct 2015 12:23:12 GMT

Hi @Brian25,

I cannot see anything strange for your device when I check from my end. Could you try to logout and login again to see if the phone have appeared?

Re: IMEI # not valid

Brian25 — Tue, 13 Oct 2015 12:55:03 GMT

I've checked again. Finally appeared. It's OK now.

Re: IMEI # not valid

Hampus — Tue, 13 Oct 2015 14:14:03 GMT

That's good to hear!

Re: IMEI # not valid

Obrut — Thu, 12 Nov 2015 18:04:49 GMT

I have the same problem with my Z5: The IMEI is not valid

Re: IMEI # not valid

RBSR — Sun, 27 Dec 2015 18:42:16 GMT

Same problem with my Phone... Both imei numbers are invalid... My model is E1...

Re: IMEI # not valid

gsus — Tue, 29 Dec 2015 17:03:43 GMT

Hi, I'm from Bangladesh, my IMEI is. But while I was trying to add device here, it says the number isn't vaid. What to do?

Re: IMEI # not valid

Beeel — Wed, 30 Dec 2015 02:07:37 GMT

I'm having the same issue with my C5 Ultra (Taiwan)

Re: IMEI # not valid

SoryM — Sat, 16 Jan 2016 14:23:41 GMT

Hi,

I have the same issue when I try to register my Z3 Dual : "The IMEI is not valid" for both imei.

What can I do ?