topic Re: Cracked screen in Z Series

Z3 Compact Screen cracked

Kayleigh-Xperia — Sun, 16 Aug 2015 09:53:08 GMT

My digitiser is also screwed, can only use bottom right of my screen so basically it is useless. Sorry if this has been posted previously, but does anyone have any idea how much Sony would charge for these to get repaired? I saw someone saying they were charging around £101 to repair a screen but dont know if this included digitiser. I dropped my phone from around 30cm, it's a disgrace, my Xperia T was dropped at least50 times over the 2 years I had it and the only issue I ever had was the battery which Sony replaced for free.
I know my warranty would be intact if I got it fixed through Sony, but if it's going to cost twice the price as elsewhere it's just not worth it. I know to get a definite price I'd have to send it to them I just don't want to pay £21.80 for returning my phone if the cost is too high.
Regards.

Cracked screen

vilse — Mon, 06 Oct 2014 07:12:08 GMT

I bought my Z3C last week and after 3 days my front screnn cracked by it self.

I woke up in the morning and took my phone (not pluged in during the night). I checked my email for a minute and after that I put in the charger. I stod beside my phone for 2-3 min in the kitchen and then I looked at it to see the time. Now the glass was broken.

I read about this for the previous models Z1 and Z2 and apperantly this can happen for the Z3C.

Re: Cracked screen

Hampus — Mon, 06 Oct 2014 07:44:38 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that.
I suggest that you raise this with your local support team for further information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Cracked screen

kimboheadland — Mon, 06 Oct 2014 10:58:41 GMT

I also have this issue, see my post I just made.

Re: Cracked screen

Parvil — Sat, 11 Oct 2014 11:47:41 GMT

The same thing happened to me just 10 minutes ago, phone was lying down on a glass table, playing music. I heard some crack, picked up the phone, and BAM! Glass is broken... What the ***? I have this phone for only a week, never been dropped!

Re: Cracked screen

annie_oyeks — Tue, 14 Oct 2014 16:04:15 GMT

I swear to you. This is exactly what my zr's screen looks like. I was watching a movie and it suddenly paused. I pressed the back button and saw that a line had appeared. Mine is more inconspicuous than urs. You'd have to unlock it and stare at it before you'd notice. I'm so disappointed in Sony. All my family /friends do not own a Sony phone. I was the one who ventured shall I say out of the box cause I simply like the zr. I went to my Sony centre in Lagos Nigeria after being directed from place to place. I cannot simple tell you what I've been through only to get there and they tell me it isn't covered by warranty.Haha. Funny!!!!!!!!!!. I will not be discouraged. The lady at the customer care saw my phone. "I thought u said it was cracked" cause she couldn't see the line. Upon unlocking it. She saw she couldn't move parts of the screen and she also saw the line. The look on her face was one of shock. It read "This is totally our company's fault". After a terrible attempt (I assure you I'm not exaggerating)at a poker face she told me cracked screens are not covered by the warranty. Of course they are not. But this ibdidnt crack myself. I'm not going to give up. This is my first and last Sony phone if someone doesn't fix it. And I will tweet , blog and post on my wall just how "effective" sony's "Warranty" is!.

Re: Cracked screen

Yogi1 — Fri, 24 Oct 2014 06:35:54 GMT

Had my Z3C after I waited for months to get it since the news came of its release and pre-ordered it.

For no apparent reason and no fall / accident, the front screen has cracked across the length. A clean hairline crack.

I checked and there are no after market replacements available. I've created a repair order but not sure if:

1. Should I pay for it to be fixed?

2. How much will it cost?

Had anyone any responses from the service centre??

Here is the image, which is similar to what others have posted, so seems like a manufacturing defect.

Re: Cracked screen

EllePi — Fri, 24 Oct 2014 17:59:31 GMT

Really it doesn't look like the result of a fall ...

Re: Cracked screen

w4de — Fri, 24 Oct 2014 21:07:05 GMT

Guys

I hate to say this but my phone has delevoped the same mystery crack, it was sat in a charging dock and when I got a notification I couldnt unlock my phone! When I looked closely there was a singular hairline crack across the screen!!

I had converted from an iPhone due to the specs but I am disappointed having googled the problem to find out its effecting many users.... Come on sony, I hope your warrenty is good but disappointed to use it within two weeks!

Re: Cracked screen

lm9052 — Sat, 25 Oct 2014 12:28:53 GMT

Same problem here, A clean crack right across the back glass. Not sure if it will be covered by warranty. Even they do that still means I will need to get a big case for it, but the whole point of getting this phone is its compact and stylish design. Very Very disappointed.

Re: Cracked screen

EllePi — Sat, 25 Oct 2014 16:30:03 GMT

It's a very serious problem.

It really looks like these phones did not drop nor fall to the ground ...

Re: Cracked screen

Utkarsh1 — Sat, 25 Oct 2014 21:33:57 GMT

I think Sony should take 🔙 all these faulty compact series and give us new one.
For me hair line crack on rear screen and I have no 💡 what to do.
Also try deleting contacts alert ⚠ will be there unable to delete ,I don't know even they had tested these devices or not.
Sony mind my words we are paying 40k+ that means
Simply you are loosing market or fix your **bleep**s.

Re: Cracked screen

GebErit — Sun, 26 Oct 2014 10:00:28 GMT

More images appear, more sure I am of the problem.

The front and back panels are glued onto the phone chassis (to make the phone waterproof). Z3C is even thinner than Z1C.

So there are Z3C phones out there with an internal pressure built-in. Once a user buys the phone and turns it on, the heat generated by the processor and circuitry causes the phone's bowels to swell and, within a few days, the pressure is released by the front or rear panel cracking by itself.

Sony have a major issue here. Not only there are phones leaving factory that are not waterproof due to poor assembly, but now we have phones out there in the boxes that come with internal pressure inside them.

I really want to upgrade to Z3C from my Z1C, but it is kind of a lottery, actually. Will I get a piece with no internal pressure causing the panel to crack?

Re: Cracked screen

lm9052 — Mon, 27 Oct 2014 09:51:26 GMT

what about the back, and any guide on how to replace it.

Re: Cracked screen

GebErit — Mon, 27 Oct 2014 14:56:15 GMT

Go to YouTube and watch some Z1 Compact disassembly videos.

It is so difficult that it is problably not possible to do at home. Requires heating the glue and then use quite a force to remove the back panel.

Re: Cracked screen

HenryAsh — Mon, 27 Oct 2014 18:06:17 GMT

Do you have any idea if its possible to get this repaired to xperia care and how much it would cost? I had the same crack as others and need the screen replaced as its totally broken.

Re: Cracked screen

Nebuchadnezza — Mon, 27 Oct 2014 19:41:15 GMT

My back screen cracked across the width completely on its own . Returned to Sony , not covered by warranty .(WHY NOT?) . Anyway £18 for Sony to replace so not so bad I guess .
But £13. For the return postage. What a scam,
I posted it to them next day recorded , tracked for £7

Re: Cracked screen

lm9052 — Tue, 28 Oct 2014 10:41:36 GMT

If the device cracked by itself without external forces is not covered by Sony then I am done with them. I won't even bother to get my phone fixed as that cost as it is very likely that the glass will crack again. Get a case and stay away from Sony from now on. As soon as a company starts to treat their customer like **bleep**, you know they won’t be there for too long.

Re: Cracked screen

Miguelz3c — Tue, 28 Oct 2014 14:47:04 GMT

Very sad moment ..... less then 15 days.. hope Sony see this and does something to reinsture confidence to costumers...

Re: Cracked screen

m1ndelt — Fri, 07 Nov 2014 15:25:32 GMT

After one month, my phone back screen just cracked without any physical impact and I've never dropped this phone.