topic Re: Screen Jumping/flickering in Z Series

Screen Jumping/flickering

Furree — Sat, 10 Oct 2015 06:58:40 GMT

Hi,

I've had my Xperia Z3 for a few months and everything has been good. Over the past couple of weeks however, my screen has been jumping. It sometimes looked like it was scrolling by itself or getting stuck and stuttering like someone is scrolling up Abe down really fast. This was only happening in the Facebook app but now it's happening on YouTube, Photos and even my own home screen. (flickers from bottom upwards).

Problem persisted after latest software update and is also happening during Safe Mode. But whenever I record the screen or take a screenshot, the jumping or flickering does not show up. Phone hasn't been anywhere near water and hasn't been dropped.

I did have a screen protector which I thought might be causing these issues but the jumping and flickering continued after I removed it.

Also, my phone screen goes black when I make a call and I'm unable to make it light up until the person on the other end hangs up. This renders me unable to use the dial pad or just access my phone whilst on a phone call. I figured out that pressing my thumb on the proximity sensor lights up the screen again, and that perhaps my screen protector was messing with it, but the problem persists even when I removed my screen protector.

I would really appreciate any advice on these issues. Thanks for reading!

Re: Screen Jumping/flickering

Phy — Sat, 10 Oct 2015 16:11:53 GMT

repair the phone with Sony PC Companion, if that doesn't solve the problem contact your local Sony xperia support.

Sony PC Companion
http://support.sonymobile.com/us/tools/pc-companion/

Sony Xperia support
http://support.sonymobile.com/global-en/contactUs/

Re: Screen Jumping/flickering

AlleX — Sun, 11 Oct 2015 01:09:28 GMT

Did you repaired your phone ? Update please ?

Re: Screen Jumping/flickering

Furree — Fri, 16 Oct 2015 11:37:59 GMT

I repaired it with Sony pc companion but the problem isn't going away, in fact the flickering has gotten worse. Gonna hand in my phone, still have the warranty so hopefully that should fix it.

Re: Screen Jumping/flickering

thomasacquins — Fri, 16 Oct 2015 13:00:42 GMT

I think it's a stagefright

Re: Screen Jumping/flickering

Furree — Fri, 16 Oct 2015 13:13:06 GMT

What should I dooooo

Re: Screen Jumping/flickering

thomasacquins — Fri, 16 Oct 2015 13:20:45 GMT

Use a good antivirus software

Re: Screen Jumping/flickering

thomasacquins — Fri, 16 Oct 2015 13:26:53 GMT

Every android phone is under stagefright threat. When a device is affected by stagefright it became unstable. The phone restarts itself. Softwares will force close .My old Xperia phones Xperia L and Xperia M.

Both phone was vulnerable to stagefright and became unstable.

Re: Screen Jumping/flickering

Furree — Fri, 16 Oct 2015 13:43:11 GMT

That's awful. I was gonna give my phone in today... I have an anti-virus already but clearly it's not done much if the phone is really affected by stagefright 😐

Re: Screen Jumping/flickering

thomasacquins — Fri, 16 Oct 2015 13:54:41 GMT

Good decision give it to Sonymobile service. They will fix it.

Re: Screen Jumping/flickering

Vicky91 — Sat, 17 Oct 2015 01:39:45 GMT

@Furree
Buddy this screen flickering/tearing thing is a firmware related bug. I've been experiencing this on my Xperia z3 compact since the update to 23.4.A.1.200 with customization 1289-4696 R5C.

Re: Screen Jumping/flickering

Furree — Sat, 17 Oct 2015 07:37:55 GMT

Waiiiiit. Then what do I do? I took my phone to the store yesterday and they were sure my screen was a little elevated from the top, messing with the proximity sensor. Haven't handed it in yet. Did you do something to fix it?

Re: Screen Jumping/flickering

Vicky91 — Sat, 17 Oct 2015 08:32:56 GMT

I don't have an issue with the proximity sensor. I think you have two different problems. Proximity sensor related issue and the screen flickering thing. I'm talking about the latter one. I did a repair through pc companion but no good. I think it can only be fixed with a firmware update. This first appeared in the 23.4.A.1.200 firmware. Hasn't been fixed in 23.4.A.1.232. What firmware version are you using?

Re: Screen Jumping/flickering

Furree — Sat, 17 Oct 2015 08:44:56 GMT

I did a repair too, with no avail! And I have the same firmware version as you, 23.4.A.1.232. And yes I do think I have two different issues but no one listens to me at the store where I got the phone from.... To fix the proximity sensor issue I'll most probably just have to give it in, in any case.

Re: Screen Jumping/flickering

Elevatedimageni — Wed, 12 Apr 2017 09:54:21 GMT

I had this same issue. I too had taken good care of my handset.

In my case, the battery was overheating which caused the handset to bend slightly on one side (above the power button).

This wasn't easy to detect. It looked straight until I put it against a book spine. The bend became clear.

I physically bent it back and now it's not so bad.

Overheating battery is the cause. Poor job Sony.

Re: Screen Jumping/flickering

Furree — Wed, 12 Apr 2017 11:29:09 GMT

Hi,

Lol I dropped my phone soon after and the touchscreen literally stopped working. So I just gave up and purchased Sony Xperia z5. Till now no issues, it's the best phone I've owned to date and I'll use it to death (despite winning an iPhone 7 in a competition). Thanks for your reply!

Re: Screen Jumping/flickering

Kakhuis1 — Sun, 23 Apr 2017 16:20:33 GMT

I'd find me a suitable wall and connect the phone to it.