topic Re: helpppp!! in Z Series

helpppp!!

anshul2 — Thu, 16 Jul 2015 17:22:32 GMT

I have recently purchased xperia z1 from a market and after using it for 2 months I realized that there was no Sony logo on the top of my phone!!
Please tell me that is my xperia real or fake no Sony logo under notification light please help

Re: helpppp!!

Uliwooly — Thu, 16 Jul 2015 17:29:57 GMT

@anshul2

What happened is that the phone has or had in this case, a Anti Shatter film (ASF) with the Sony logo, perhaps the previous user removed it bc it got scratched, there's no way to buy this ASF again, the only way to get it is to buy a new LCD+digitizer.

Re: helpppp!!

anshul2 — Thu, 16 Jul 2015 17:35:07 GMT

It is brand new mobile it came out of box like this mobile had no previous owner I buyed it brand new I have bill tooo

Re: helpppp!!

Uliwooly — Thu, 16 Jul 2015 17:42:32 GMT

@anshul2

If I was you I would return it, test this

open the phone app and dial *#*#7378423#*#* > wait > service tests > total call time > if you haven't used it it should 0

Re: helpppp!!

anshul2 — Thu, 16 Jul 2015 17:47:55 GMT

We can reset that value by reinstalling software . I have ftf file.
Where should I get this mobile replaced?
And there is a crack on my screen too.. I really don't know how it came but I think the reason is this fake ASF screen.

Re: helpppp!!

Uliwooly — Thu, 16 Jul 2015 18:00:13 GMT

@anshul2

Contact the seller or your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

the ASF won't prevent the screen to crack, it will keep the pieces together so it doesn't cut your finger.