topic Re: Sony Xperia Z5 Compact has an echo when making calls in Z Series

Sony Xperia Z5 Compact has an echo when making calls

amcjn — Wed, 04 Nov 2015 10:37:04 GMT

Hi,

I have a brand new Sony Xperia Z5 Compact,
when I make/receive calls, the person at the other end has an echo from my phone.
THIS is not the case using a bluetooth device to make the calls with.

Please advice what to do ?

Infomation about the phone :
Modelnumber : E5823
Android version : 5.1.1
Kernelsystem : 3.10.49-perf-g83fc9bc
Versionnumber : 32.0.A.6.152

Best regards
Jan

Re: Sony Xperia Z5 Compact has an echo when making calls

Samuel1 — Wed, 04 Nov 2015 10:37:46 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Sony Xperia Z5 Compact has an echo when making calls

amcjn — Wed, 04 Nov 2015 11:34:36 GMT

Hi Samuel

Thanks for your reply.

Unfortunately repairing the software through PC Companion did not help,

issue remains the same.

I will try to bring it to a the seller where I bought it,
allthough I don't think this will make any difference

since I can read in sonymobile forum, that this is a
common issue with Sony Xperia phones.
What have Sone done to fix this problem with other
Xperia models ?

Jan

Re: Sony Xperia Z5 Compact has an echo when making calls

adamlee2014 — Wed, 04 Nov 2015 13:13:58 GMT

Try turning microphone noise suppression on and then test a phone call, if it's already on by default try turning it off and testing.

Re: Sony Xperia Z5 Compact has an echo when making calls

cableguy4 — Wed, 04 Nov 2015 14:35:46 GMT

Is it only to landline numbers? if so it could an issue with your network provider.

Re: Sony Xperia Z5 Compact has an echo when making calls

Dukie — Wed, 04 Nov 2015 21:02:23 GMT

Which country are you from? I have owned the z5 compact for two months and sometimes my friends complains about the echo. I have never experiended something like this before with any of the other three sony phones that I have owned. Havent tryed the fix option as mentioned above, but going to try it. It does however not happend often.

Re: Sony Xperia Z5 Compact has an echo when making calls

iasion — Thu, 05 Nov 2015 13:15:23 GMT

I had the exact same issue. First repair they changed the primary microphone. Got it back anbd the issue was not solved. Second repair they changed the secoandary microphone. That fixed the echo issue, but now every call breaks up after about 30 seconds. So the phone is again unusable. So if you turn it back, I would fight like a wounded lion for the right to a new phone, don't count on them being able to repair it!

Re: Sony Xperia Z5 Compact has an echo when making calls

zebbolo1a — Thu, 05 Nov 2015 19:25:41 GMT

Hi!

I have the same issue on my relatively (2 weeks) new Sony Xperia Z5 Compact. The receiver has a 1s delayed echo of their own voice for the first ~30s of the call. This seems to affect both land lines and cellphone callers. I have tried to change most of the call/voice settings with no success. I have tried to call during safe mode and it was no difference.

Are there 2 microphones in the phone? Could it make sense that one of them (as mentioned above) could pick up the sound of the other caller and generate the echo?

I also have the exact same model+version+kernel numbers as the original poster, if that helps.

Re: Sony Xperia Z5 Compact has an echo when making calls

Dukie — Thu, 05 Nov 2015 19:34:25 GMT

That is the exact same as me. The first 10-30 secunds it have an echo and it will sort itself out. But its annoying when it happen. And as stated above, I't did never happend on my old z1 phone. Seems like this is indeed a z5 compact issiue and hopefully sony will investigate this.

Re: Sony Xperia Z5 Compact has an echo when making calls

Mathijsbw — Fri, 06 Nov 2015 19:14:35 GMT

Same problem here. updated to 152. echo first 30 seconds bij me and other side of the line.

Z5c white version. T mobile Netherlands

Re: Sony Xperia Z5 Compact has an echo when making calls

Emil046 — Fri, 06 Nov 2015 19:56:35 GMT

Hello. I have the same problem. Somebody know If this is a software or hardware issue?

Re: Sony Xperia Z5 Compact has an echo when making calls

cedx — Sun, 08 Nov 2015 20:15:46 GMT

I have this issue as well. Resetting the phone does not help. I have a white compact which also had the touch screen issue, if that makes any difference.

Firmware version 32.0.A.6.152

Re: Sony Xperia Z5 Compact has an echo when making calls

prahran — Wed, 11 Nov 2015 02:29:59 GMT

I am having same issue - in Melbourne, Australia, with a phone less than 2 weeks old.

Has not worked properly since new - whether incoming or outgoing call, other party has trouble hearing me due to severe echo.

Am off to the carrier, Telstra, this afternoon to try to replace.

Re: Sony Xperia Z5 Compact has an echo when making calls

Rickard — Wed, 11 Nov 2015 13:05:46 GMT

I'm very sorry to hear this.

If there's echo for the counterpart and this happens regardless of who's calling or who you're calling, please contact a service location to have your phone checked and fixed. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Sony Xperia Z5 Compact has an echo when making calls

Rickard — Thu, 19 Nov 2015 10:14:32 GMT

I have received some new information about this.

You may experience that there is an echo in your Z5 Compact during a phone call or a delayed echo after about ten seconds from call start. Improvements to the audio experience during call will be available in a coming software update around week 48 or 49.

Re: Sony Xperia Z5 Compact has an echo when making calls

Evri — Mon, 23 Nov 2015 21:45:33 GMT

Evri from Switzerland.
The same problem.
I try calls at Greece, United Kingdom, and Switzerland all the same ECHO
So when it comes this week 48 or 49 December?
I wait or I destroy it?

Re: Sony Xperia Z5 Compact has an echo when making calls

Rickard — Wed, 25 Nov 2015 08:18:08 GMT

I'm sorry to hear that.

Our goal is of course to release the update as soon as possible but I’m afraid it’s not possible for us to guarantee that the update will be available a certain week. As with any software update, the availability will vary by market and/or operator. The latest information I received points to around week 48/49 but that may change. I’m very sorry for not being clear about this being a plan.

Without investigation of your unit, it’s also hard to say for sure what’s causing the echo. We have made improvements to the audio experience in the next firmware so if possible, I recommend that you wait and try the new version when available but it’s possible that there’s another cause for the echo in your case and something that we need to investigate and fix at a service location.

Re: Sony Xperia Z5 Compact has an echo when making calls

essah — Wed, 25 Nov 2015 21:31:40 GMT

Got the same problem here, and i bought the phone yesterday :S

Sweden btw.

Re: Sony Xperia Z5 Compact has an echo when making calls

pindaro — Tue, 01 Dec 2015 08:55:47 GMT

I bought my Z5C one week ago and I am suffering the same voice echo issue described here. The echo lasts around 30 seconds and then it dissapears. Although it is a short time, the echo is very noticeable and disturbing for the other party who is calling me.

The fact is that after repairing the device via PCCompanion and trying all sorts of call settins, the echo persists.

Have you managed to solve this problem? Any news about upcoming software updates that fix it?

No idea if this issue is related to hardware or software. Don't know if it affects all models or only certain product numbers/revs either.

Thanks!!

Re: Sony Xperia Z5 Compact has an echo when making calls

pindaro — Wed, 02 Dec 2015 20:26:18 GMT

Dw3 have you tried the new firmware released today/yesterday? I mean 32.0.A.6.200. A moderator mentioned in this thread that the update in december (week 48/49) would improve call phone experience so It might bring a solution. I cannot get the update via OTA nor PCC yet. Has anyone checked if the echo voice persists with the new firmware?