topic Re: Z5 Compact Mobile Data Issues in Z Series

Z5 Compact Mobile Data Issues

fmh3 — Mon, 02 Nov 2015 19:52:07 GMT

Hey ,

I have had the Z5 Compact for only a few days but have already had some problems with it and was wondering whether anyone has any tips to resolve it.

I cannot get the mobile data connection to work. I have restarted the phone, contacted my network provider for the information to set up a new connection, have updated the software, have done a reset but nothing is working. I also do not have the 3G symbol next to my network provider so something seems to be missing or not working correctly.

I have put the sim into my Iphone and I do not have any problems. It immediately connects to 3G and I have internet and do not have to change any setup info. Its pretty frustrating as I have only had it for less than a week but have spent most of the time searching for a solution and am wondering, if there are this many issues, whether not to just return the phone.

Does anyone have any other tips to setup the mobile data connection?

Any help is much appreciated

Re: Z5 Compact Mobile Data Issues

Phy — Mon, 02 Nov 2015 19:57:31 GMT

1. Settings
2. More
3. Internet settings
4. Accept

Re: Z5 Compact Mobile Data Issues

Christofer — Tue, 03 Nov 2015 11:19:59 GMT

Hi @fmh3,

Make sure that your phone downloads your network provider's APN settings by following the steps suggested by @Phy. You should get a notification if the download is successful, though you may need to restart your phone as well.

Re: Z5 Compact Mobile Data Issues

fmh3 — Tue, 03 Nov 2015 11:56:47 GMT

Thank you for this tip. However I have tried this multiple times( after updates and restarted the phone etc) and restarted the phone but it has not worked. It says the download is successful but still it wont connect.

Re: Z5 Compact Mobile Data Issues

Christofer — Tue, 03 Nov 2015 16:05:59 GMT

That is strange. Could you verify that the APN settings are stored if you go to Settings > More > Mobile networks > Access Point Names?
If possible I suggest that you try with another SIM in your Z5 Compact.

Re: Z5 Compact Mobile Data Issues

Uliwooly — Tue, 03 Nov 2015 18:06:04 GMT

@fmh3

Some carriers require to get the IMEI number added to your account before you can use their data, it doesn't hurt to contact them.

Re: Z5 Compact Mobile Data Issues

fmh3 — Wed, 04 Nov 2015 17:40:11 GMT

Thank you for all the tips. The information was stored but it still didnt work. I had to do a factory reset of the phone and then manually enter the APN info. But I had to change the APN protocol to IPv4/IPv6 and the roaming protocol as well and change the authentication type to PAP or CHAP. Then I changed the network type to WCDMA - Restarted the phone and then could set it back to LTE. It could be that one of those steps is obsolete but now I have H or H+ next to my Connection so it seems to be working. I hope it stays like that. Thanks for the help.

Re: Z5 Compact Mobile Data Issues

Uliwooly — Wed, 04 Nov 2015 18:08:20 GMT

@fmh3

That's a lot of work, still contact your carrier bc H+ it's not quite LTE

Re: Z5 Compact Mobile Data Issues

Christofer — Thu, 05 Nov 2015 11:10:14 GMT

@fmh3 That's a lot of work indeed. Glad to hear that you were able to get it to work in the end.
Thanks for letting us know!

Re: Z5 Compact Mobile Data Issues

Aggrace — Sun, 08 Nov 2015 12:13:34 GMT

Hi there,

I've had the same issue that @fmh3 outlined above and tried all the suggestions outlined, but nothing has worked.

Any further advice would be much appreciated!

Re: Z5 Compact Mobile Data Issues

darkarvan — Sun, 08 Nov 2015 17:12:21 GMT

Did you contact your carrier?

Re: Z5 Compact Mobile Data Issues

fmh3 — Wed, 11 Nov 2015 13:00:38 GMT

Have you tried switching back and forth between LTE and GSM or WCDMA?

My phone seems to be working now although now I have a problem not being able to connect to the PC although the phone says USB connected but the PC says it cannot recognize the device( Sony Vaio). Even when I go through restarts etc nothing works. This phone seems to have nothing but problems.

Re: Z5 Compact Mobile Data Issues

elliotblack — Tue, 05 Jan 2016 00:05:08 GMT

I had the same issues with my phone, As much as I hated to do it, I factory reset my phone and had to reinstall the internet and MMS applications. In settings>more>Internet settings> and click accept when the ooption pops up on the screen

I'm not sure if it made a difference but I also activated the 4G at the drop drown options tab when dragged down.

Re: Z5 Compact Mobile Data Issues

gprado370 — Tue, 19 Jan 2016 10:23:38 GMT

After getting my new phone this solution worked after spending 2 days trying to troubleshoot it. How ridiculous is not having this setting enable by default... not a good first impression...

Re: Z5 Compact Mobile Data Issues

fmh3 — Tue, 26 Jan 2016 19:05:46 GMT

Yes i agree. So not worth it. Dont know why Sony brought this phone out already. Clearly not ready. If you can return it would be my suggestion.

Re: Z5 Compact Mobile Data Issues

martinmrmus — Fri, 29 Jan 2016 06:48:10 GMT

@Christofer

I have the same issue. No Stamina turned on, no battery manager and battery saving apps installed, but while screen is off mobile data (sometimes wifi (wifi is set to be turn on even while screen is off)) are (mostly) not working. And when screen is unlocked it takes a quite long time 'till connection is established.

Re: Z5 Compact Mobile Data Issues

Christofer — Mon, 01 Feb 2016 15:16:22 GMT

@mrnino That is strange. Could you still test the phone in safe mode just to make sure that this isn't caused by any app?

Re: Z5 Compact Mobile Data Issues

cannonballsimp — Sat, 09 Apr 2016 13:32:34 GMT

Thank you, this worked for me

Re: Z5 Compact Mobile Data Issues

yungstrikez — Tue, 06 Sep 2016 13:47:53 GMT

The phone doesnt have 3g, and i cant assess the APN, i already done factory reset on the phone but everything still remain like that, should i return it.

Re: Z5 Compact Mobile Data Issues

Oks2 — Tue, 07 Feb 2017 23:02:21 GMT

I have read ALL of the previous messages in this topic and i have done them ALL. Nothing works. I haven't even had this phone active for 2 weeks. Yes I have spoken with my provider, the sim is activated for data and works in other phones. I can get data through wifi and bluetooth, but not on it's own. And yes I've been through the resets and the APNs and everything mentioned but nothing works. My phone is a standard Z5.