topic USB OTG Not Working in Z Series

USB OTG does not work

hsnicolaysen — Tue, 11 Aug 2015 07:41:55 GMT

Devices are detected by the phone but do not run. For instance a Seek thermal camera that used to run on my Z1 does not work. It is detected by apps such as Easy OTG checker. I've followed the steps in Settings-> Xperia connectivity

Re: USB OTG does not work

an3k — Tue, 11 Aug 2015 09:26:47 GMT

In the Quick Settings is a "Dectect USB" function. After turning on and plugging in your USB device use that function and your Z3+ will see the USB attached device.

Sony / Android implemented this feature so now the phone doesn't permanently scan for USB devices (as previous phones did) thus saving battery.

USB OTG Not Working

Tomg44 — Sun, 06 Sep 2015 17:21:01 GMT

Trying to connect my Canon digital camera so that I can move files off the camera but for some reason the phone does not detect the USB device. I have tried connecting the camera directly and removing the Compact flash card through a card reader and neither works - it also does not work with a different camera using an Sd card.
As a cross check I used my wife's z3 compact and it worked fine. Is the USB hosting on my phone broken or is there a change in the software for the Z3+ that prevents me doing this?

Re: USB OTG Not Working

Zacabeb — Sun, 06 Sep 2015 19:13:23 GMT

It might be that the data connection over USB hibernates by default to save power.

Either pull down the shortcuts menu and click on Detect USB Device, or go into Settings > Xperia Connectivity > USB Connectivity and select Detect USB Device from there.

Hopefully that should solve the issue.

Re: USB OTG Not Working

Tomg44 — Sun, 06 Sep 2015 19:37:27 GMT

Afraid I've tried that - have used the detect USB device option but it just says connected and then nothing changes - memory card still not mounted. I've got all the power saving options switched off but still nothing. Don't understand why this would work on a z3 compact but not a z3+

Re: USB OTG does not work

timultima — Sun, 16 Oct 2016 18:05:34 GMT

Enter reply textI have the same problem please help. My z3+ wont detect the usb storage at all!! No app can read it and its not being detected

Re: USB OTG does not work

timultima — Tue, 18 Oct 2016 06:06:55 GMT

how do i get to the enable otg optipn in android 6?

Re: USB OTG does not work

Christofer — Tue, 18 Oct 2016 12:40:09 GMT

Hi @timultima, sorry to hear that.

If your phone is unable to find a connected device when you choose to detect USB device it could be because it isn't connected properly. Do you connect the USB drive using an OTG cable or is the USB drive designed to be connected directly to the phone's micro USB port?

Another reason could be that the USB drive uses a format other than FAT32 and exFAT that the phone can't read. If that's the case it needs to be reformatted which can be done on a PC.

Re: USB OTG does not work

sa2119 — Sun, 26 Mar 2017 07:39:25 GMT

My device don't detect any usb device such as flash memory or even mouse via any OTG module too.
This happen by considering that my smart phone connect to computer or charger correctly via the cable.
I update my software to android 6 and 7 too, but my OTG conectivity still don't work.
Please help me, how to fix it??? ILOVE MY XPERIA Z3+ very much and i want to use its full options and features.

Re: USB OTG does not work

Qatrium — Sun, 26 Mar 2017 07:43:38 GMT

Hello @sa2119 and welcome to the community!

After you connect a USB device to your Xperia, you need to go to Settings -> Device connection -> USB Connectivity -> Detect USB device.

Re: USB OTG does not work

sa2119 — Sun, 26 Mar 2017 08:05:05 GMT

I do that and select detect usb device but nothing happen.
Even the light of flash memory did not turn on.

Re: USB OTG does not work

Alin_SEAT — Sun, 04 Jun 2017 05:08:12 GMT

I have the same problem with my sony z3+. Since i bought it from store the otg didn't work. I have made the official updates and still doesn't work. How do we have to solve this problem. I tried every connection posible and couldn't connect with phone :(.

Re: USB OTG does not work

BeatHueb — Wed, 05 Jul 2017 19:05:32 GMT

Same problem here but worse... I bought the OGT to access my data because I have a broken touchscreen. How am I supposed to enable the USB scan now? The screen has just one crack and I don't even know how it happend (bad quality?). Can someone from SONY Support give ma a good advice on how to proceed? Many thanks in advance!!!!

Re: USB OTG does not work

Uliwooly — Thu, 06 Jul 2017 00:48:30 GMT

@BeatHueb

I understand the frustration, connect the USB OTG cable > connect the mouse > restart the phone

Re: USB OTG does not work

zyarc — Thu, 26 Apr 2018 06:19:08 GMT

I'm having the same problem. I have several OTG adapters and devices all of which work fine on my xperia z2 tablet and z3 smartphone, but on the z3+ it won't detect any of them. I've tried rebooting the device while the otg was connected. I've select the "Detect USB Device" option and it runs for about 30-60 seconds and then always says no device found.

I really like my z3 but I wish it had more internal storage because I'm always getting the 85% warning and I have to select to transfer apps to the sd card. I picked up a z3+ for cheap because it had 32GB I figured it would be a smooth transition. Instead if feels like the z3+ is a downgrade.

Re: USB OTG does not work

A7ex — Tue, 21 Aug 2018 11:24:52 GMT

Hi All.

Sony Z5 with broken screen (impossible to unlock it by usual way). The solution was to connect mouse via OTG cable and reboot the phone.

Hope it helps.