topic Re: Please help me...!! in Z Series

Please help me...!!

amirulhakim1989 — Sat, 08 Aug 2015 05:39:35 GMT

i need help please, can someone please help me? my rear camera picture seems to be blurred when i take a picture within 1metre but seems okay if i take a picture within 5cm? same thing occurs when i record a video either in 4k mode or not. this problem happens after i update my os to 5.0. so i cant really use my camera now except for front camera.i cant use my rear camera because the blur problem.any one can help me?

Re: Please help me...!!

Uliwooly — Sat, 08 Aug 2015 06:36:11 GMT

Check of the camera lens has scratches

Re: Please help me...!!

amirulhakim1989 — Sun, 09 Aug 2015 13:26:03 GMT

It does have tiny scratches.does my picture is affected by it?if it does,what must i do?

Re: Please help me...!!

Uliwooly — Sun, 09 Aug 2015 19:18:07 GMT

@amirulhakim1989

It does, as you have experienced them first hand, you could try to use toothpaste to clean the camera lens, that might help with the scratches or you can contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/