topic Re: Call waiting & lock during call in Z Series

Call waiting & lock during call

Mwael — Fri, 10 Jul 2015 00:55:56 GMT

Hi, using my z2 with latest update,
1) when.i recieve a new call (waiting) while i am already in a call, the calling contact name is not appearing, its covered by the current call info !!!
2) during a normal call , if i get the mobile off then on my head ,sensor should get the diplay off again swiftly , its not the case at all, somtimes display keeps running, & sometimes it give a" black light" not turning off , this is not normal
Please help to.solve this

Re: Call waiting & lock during call

Uliwooly — Fri, 10 Jul 2015 00:59:27 GMT

@Mwael

Settings > apps > all > smartkey > if you have that app, uninstall it > restart the phone.

Re: Call waiting & lock during call

Mwael — Fri, 10 Jul 2015 01:38:46 GMT

Hello, no.i dont have this app

Re: Call waiting & lock during call

Uliwooly — Fri, 10 Jul 2015 03:57:19 GMT

Does this happen with all callers or some?

Re: Call waiting & lock during call

Mwael — Fri, 10 Jul 2015 04:31:23 GMT

Yes all callers , only the phone number part appears from behind, but the current contact name covers the calling contact name

Re: Call waiting & lock during call

Uliwooly — Fri, 10 Jul 2015 20:08:55 GMT

are you using a third party phone app?

Re: Call waiting & lock during call

Mwael — Sat, 11 Jul 2015 02:49:17 GMT

No im just using only the original apps, not lot of applications even, this os happening since i bought z2

Re: Call waiting & lock during call

Uliwooly — Sat, 11 Jul 2015 03:08:19 GMT

@Mwael

Boot on safemode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Call waiting & lock during call

Mwael — Fri, 17 Jul 2015 23:14:55 GMT

Hello uliwooly, thanks, i think.issue is.not reoccuring in safe mode , it will by my journey then to find the faulty app thanks 4 ur support

Re: Call waiting & lock during call

Uliwooly — Fri, 17 Jul 2015 23:39:04 GMT

@Mwael

Anytime, keep us updated.