https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399799#M64019 You can use this guide<BR /><BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295">http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295</A> Thu, 09 Jul 2015 18:11:25 GMT Phy 2015-07-09T18:11:25Z https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399798#M64018 <P>I gan't unlock my phone.</P><P>What to do ?</P> Thu, 09 Jul 2015 17:24:56 GMT https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399798#M64018 fedtmule56 2015-07-09T17:24:56Z https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399799#M64019 You can use this guide<BR /><BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295">http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295</A> Thu, 09 Jul 2015 18:11:25 GMT https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399799#M64019 Phy 2015-07-09T18:11:25Z https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399800#M64020 <P>If that fails then</P> <P>Perform a system repair using <A href="http://www-support-downloads.sonymobile.com/Software%20Downloads/PC%20Companion/Sony%20PC%20Companion_Web.exe" target="_self" rel="nofollow noopener noreferrer">PC Companion</A> - This will factory reset your phone and erase all data<BR /><BR />Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)<BR />Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process<BR /><BR />If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP</P> Thu, 09 Jul 2015 18:25:35 GMT https://community.sony.com.mk/t5/z-series/forgot-lockscreen-password/m-p/3399800#M64020 Thommo 2015-07-09T18:25:35Z