topic Audio problems in Z Series

Audio problems

giedrius1 — Mon, 05 Oct 2015 14:10:01 GMT

When I plug in speaker into my phone, it plays the music through the speaker aswell as through the phone... What could be the problem? Why is it not muting the sound through phone speaker when it is plugged in?

Re: Audio problems

xavinux — Mon, 05 Oct 2015 15:07:16 GMT

Hi @giedrius1

Please, check your audio configurations in Settings -> Sound & notification -> Audio settings. Also boot your device into safe mode as explianes here. If the issue was not present in Safe Mode, that indicates a third party app is causing the issue. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep.

Re: Audio problems

Uliwooly — Mon, 05 Oct 2015 17:14:31 GMT

@giedrius1

Settings > apps > all > smartconnect > clear data > restart the phone > check again. Also check if there's any dust or anything else inside the 3.5mm audio port

Re: Audio problems

giedrius1 — Tue, 06 Oct 2015 12:45:17 GMT

Tried your way first and it worked. Thanks alot!