topic Re: Camera no longer works on shutter button in Z Series

Camera no longer works on shutter button

tonywam — Tue, 04 Aug 2015 16:31:14 GMT

Just updated my phone to 5.1, when pressing the shutter button for quick way to take pictures, it now takes 30seconds for camera to come on screen then flickers and won't take a picture. Is there anyway I can reverse this upgrade as it has not improved anything on my phone, it is still very hard to hear when ringing or playing music and now I can't take pictures correctly. Thanks in advance.

Re: Camera no longer works on shutter button

Phy — Tue, 04 Aug 2015 18:57:09 GMT

Try Clearing the camera app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Camera no longer works on shutter button

SophiaW — Wed, 05 Aug 2015 03:48:31 GMT

Hi tonywam, welcome to the community!

Follow @Phy's advice and keep us updated. If it doesn't work then you can try running a software repair on the device as that is likely to help.

You will need to download PC Companion.

Note: a software repair will delete all user data, to back
up your phone:

1. Go to Support to install PC Companion on a Windows
computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ
depending on phone model.
You can view detailed information about this as you follow
the steps in the Backup & Restore wizard).

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Re: Camera no longer works on shutter button

tonywam — Wed, 05 Aug 2015 05:01:09 GMT

This does seem to have worked, although the first time I tried it started flashing from the camera view to the home screen. Having switched off again it now allows me to take a picture and comes on a lot quicker THANKS FOR YOUR TIME.

Re: Camera no longer works on shutter button

SophiaW — Wed, 05 Aug 2015 05:30:15 GMT

Glad to hear that @tonywam you are most welcome.

Re: Camera no longer works on shutter button

Fatan — Mon, 21 Dec 2015 12:14:54 GMT

hy dude,

i've same problem and i have do the instruction...but it still not works...any sugesstion before??