topic Re: Security in Z Series

Security

Rita1 — Thu, 10 Sep 2015 08:39:58 GMT

I can't change the type of unlock the phone from pattern to swipe. It is said that it is disabled by administrator,encryption policy or credential storage.

Re: Security

Uliwooly — Thu, 10 Sep 2015 08:48:19 GMT

@Rita1

Settings > security > clear credentials

do you have an antivirus app?

Re: Security

Rita1 — Thu, 10 Sep 2015 08:51:42 GMT

I have AVG protection preinstaled on the phone and that's all.

Re: Security

Uliwooly — Thu, 10 Sep 2015 08:54:30 GMT

@Rita1

Have you encrypted the phone?

Re: Security

Rita1 — Thu, 10 Sep 2015 08:59:55 GMT

I don't remember to encrypt the phone but i guess it is encrypt.

Re: Security

Hampus — Thu, 10 Sep 2015 11:18:14 GMT

Hi,

Did you try @uliwoolys suggestion by clearing credential storage? If your phone is encrypted, you should be able to see this via Settings > Security > Encryption, it should say "Encrypted".

Re: Security

Uliwooly — Thu, 10 Sep 2015 14:18:27 GMT

@Rita1

If its encrypted you need a password.

Re: Security

Rita1 — Sun, 13 Sep 2015 05:53:51 GMT

I've cleared credential storage and now it's working. Thank you 🙂

Re: Security

Hampus — Mon, 14 Sep 2015 06:09:38 GMT

Good to hear!