topic Re: Bug that is really annoying please help. in Z Series

Bug that is really annoying please help.

Liam729 — Sun, 25 Oct 2015 22:44:06 GMT

For some reason after the Lollipop 5.1 update my phone keeps spamming me with a message saying headset not supported the problem I am having is I don't even have a headset plugged.

Re: Bug that is really annoying please help.

Jake-SonyXperia — Sun, 25 Oct 2015 22:47:09 GMT

Hi Liam729,

Welcome to the community,

You could try clearing the Smart Connect data,

Menu > Settings > Apps > All > Smart Connect > Clear Data

Restart the device and see if this helps.

Re: Bug that is really annoying please help.

Liam729 — Sun, 25 Oct 2015 22:51:18 GMT

Thank you for the kind welcome.

I have already tried that doesn't seem to make much difference.

Re: Bug that is really annoying please help.

Jake-SonyXperia — Sun, 25 Oct 2015 23:41:08 GMT

Can you boot to Safemode, this could be a small glitch that may be removed with a different boot.

Safemode instructions

if it stops in this mode, simply try booting out by power the handset off and then back on like normal and see if the problem persists.

Re: Bug that is really annoying please help.

Liam729 — Mon, 26 Oct 2015 00:24:46 GMT

Still doing it and it was happening in safe mode too.

Re: Bug that is really annoying please help.

Jake-SonyXperia — Mon, 26 Oct 2015 00:29:41 GMT

That is strange, you may need to backup the device and run through a software repair. I will supply the instructions below.

Back instructions

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: Bug that is really annoying please help.

Liam729 — Mon, 26 Oct 2015 01:01:32 GMT

I don't have a pc or easy access to one any other ideas mate if not its ok ill just put up with it till wednesday when I get a Z3 off my brother

Re: Bug that is really annoying please help.

Qatrium — Mon, 26 Oct 2015 04:02:10 GMT

Don't just cler data on your Smart Connect app, refresh the whole app (with the restart step):

- Go to Settings -> Apps -> Smart Connect -> Force stop, Unistall updates, Clear data, and restart your phone.
- Go to your Play Store and update Smart Connect again.

Re: Bug that is really annoying please help.

Liam729 — Mon, 26 Oct 2015 11:37:40 GMT

Thank you Quester that seems to have done the trick.

Re: Bug that is really annoying please help.

amd_2012 — Fri, 06 Nov 2015 19:36:08 GMT

Liam you don't have a computer to do that test? Where are you from?