topic Re: Help with update in Z Series

Help with update

Mitke — Thu, 02 Jul 2015 13:39:10 GMT

My current software version is 14.5.A.0.242 . One time i got a notification about a 14.5.A.0.270 Version. I connected the phone with a computer and i started the updating. Then i got notified to charge the battery to 50%, in mean time the instalation would continue downloading on the computer. When the instalation got finally downloaded and the phone charged, i connected the phone to the computer again, but it demanded 80%. I charged the phone again and turned off the computer because the instalation had stopped and said to try later again. When i turned on computer and connected the phone with it, it said that i had the newest version even though it hadn't updated. Now i have the old version. What should i do? I would very much appreciate your help. My friend had successfully updated the sistem, while i couldn't. I would be glad if you could help me with this matter. I am in need of your help.

Re: Help with update

Samuel1 — Thu, 02 Jul 2015 13:46:42 GMT

I suggest that you try to repair the phone software using PC Companion..

Support zone > update phone software > repair phone software

Re: Help with update

Mitke — Thu, 02 Jul 2015 13:54:49 GMT

Ok, i would try.

Re: Help with update

Samuel1 — Thu, 02 Jul 2015 14:01:41 GMT

Let us know what happens.

Build Number is not 14.5.A.0.270

anthony_lrk89 — Thu, 02 Jul 2015 14:52:20 GMT

Hi all,

After I updated my Xperia Z1 to Android 5.0.2, i found that the Build Number for the version i have in phone and in Support page are different.

In my phone show as 14.5.A.0.242, instead of 14.5.A.0.270 that shows in Support page.

When I try to press Software Update at Settings > About phone, it shows me the phone is up to date.

I do checked with Son PC Companion as well. But, it show that my phone is up to date.

May I know is this an issue? By the way, I am from Malaysia.

Re: Help with update

anthony_lrk89 — Thu, 02 Jul 2015 14:58:27 GMT

I get the same Build Number with you. But, when I check at Support page, it shows 14.5.A.0.270.

I was trying to update the firmware, but failed to do so.

I still remember the time when i repair the firmware for my Z1 was at mid of June, however, i still get back the old firmware.

FYI, the 14.5.A.0.270 was rolling out at 20th May 2015.

Re: Build Number is not 14.5.A.0.270

Hampus — Thu, 02 Jul 2015 15:04:48 GMT

Hi,

As far as I can see in our system, 14.5.A.0.242 is the latest available software for your unit. And as you can see at our software page the following information is provided:
You may already have the latest software, depending on the date of purchase. Software updates are released at different times depending on operator and/or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device.

If want to know more about software roll out process and how it works please see this topic.

Re: Help with update

Thommo — Thu, 02 Jul 2015 15:11:19 GMT

The firmware maybe released but not to every network or to Generic handsets - Most of the time updates need to be 1st authorised by networks, then and only then will Sony be able to release the update

Re: Help with update

Mitke — Fri, 03 Jul 2015 04:59:25 GMT

Thank you @Samuel, repair helepd me. Now i have the latest version(14.5.A.0.270).