topic Re: Notification in Z Series

Notification

tonyvenad — Fri, 26 Jun 2015 19:31:18 GMT

I am using Z3 dual. In my notification bar, it shows that "dictionary update information ", it shows from morning to night. Not goes off by any means. Please help me

Re: Notification

Uliwooly — Fri, 26 Jun 2015 19:36:50 GMT

@tonyvenad

Drag the notification bar down > tap on the message

Re: Notification

tonyvenad — Fri, 26 Jun 2015 20:11:03 GMT

Nothing works. I tried. It's download manager notification. When touching for a while it goes to app notifications, there only priority option is available for this app.

Re: Notification

Phy — Fri, 26 Jun 2015 20:16:49 GMT

Try Clearing the download manager app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the download manager app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Notification

tonyvenad — Fri, 26 Jun 2015 20:24:54 GMT

Thank you. It worked. One more thing, the phone unexpectedly shut down's. For last 48 hours it shut down four times. May I get some help....? I doubt some virus issue through sd card

Re: Notification

Uliwooly — Fri, 26 Jun 2015 20:38:15 GMT

@tonyvenad

How old is the SIM card?

Re: Notification

tonyvenad — Fri, 26 Jun 2015 20:47:51 GMT

One is 6 months other is 2 and half years

Re: Notification

Uliwooly — Fri, 26 Jun 2015 20:48:57 GMT

@tonyvenad

are both NANO SIM cards or did you trimmed them?

Re: Notification

tonyvenad — Sat, 27 Jun 2015 02:08:17 GMT

I trimmed , both of them

Re: Notification

Uliwooly — Sat, 27 Jun 2015 02:21:43 GMT

That's the problem, get two new NANO sim cards

Re: Notification

tonyvenad — Sat, 27 Jun 2015 02:49:23 GMT

ok. Thank you.

Re: Notification

tonyvenad — Mon, 29 Jun 2015 15:47:58 GMT

Thank you, but I bought my Z3 on May 17, since then I was using the same sim cards. Until last week there was no unexpected shut down. I suspect it started after I found virus in my sd card from my computer. So, can you please give an advice to find weather my phone is affected by virus or not.

Re: Notification

Uliwooly — Tue, 30 Jun 2015 03:24:23 GMT

@tonyvenad

I doubt it's a virus, get 2 brand new NANO SIM cards and report back

Re: Notification

tonyvenad — Wed, 08 Jul 2015 11:41:14 GMT

I got new nano sim. After putting it, the phone shutdown 2 times in four days. What should I do to get rid of this....?
Hello , ...anybody please help. ........

Re: Unexpected shut down.

Qatrium — Wed, 08 Jul 2015 11:56:30 GMT

This could be a software issue or 3rd party app acting up, you can do 2 things:

- Restart your phone in safe mode and test if it happens.

- Repair you phone with PC Companion, this will do a clean installation of the latest firmware and will also wipe your internal memory.
Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Notification

tonyvenad — Wed, 08 Jul 2015 17:28:12 GMT

I checked safe mode. No, shut down. What I should do now...? How I could check weather it's a virus problem or not....?

Re: Notification

Phy — Wed, 08 Jul 2015 18:40:05 GMT

Repair your phone Sony PC Companion. It's a third-party app creating this issue.

Sony PC Companion
http://support.sonymobile.com/us/tools/pc-companion/

Re: Notification

tonyvenad — Thu, 09 Jul 2015 07:09:42 GMT

ok. wheather restore factory sett. will work .....? What to do with S. D card , I have to remove it. ..?

Re: Notification

Phy — Fri, 10 Jul 2015 20:49:33 GMT

You don't have to remove it, but you can.