topic Re: Device may be monitored? in Z Series

Device may be monitored?

shaan123 — Fri, 26 Jun 2015 07:54:49 GMT

Hello,

I just recieved my brand new Sony Xperia Z3+ phone from Amazon, it is literally out of the box and brand new, however it is showing up with a message saying 'Device may be monitored' on the tiles pane where I drag the settings pane down. When I tap the 'Device may be monitored ' text the picture that is attached to this post is shown.

How can I disable this administrator access? or stop monitoring of the phone? I have spoken to my network provider here in the UK (Tesco Mobile) they said it is to do with Sony/the phone, not them.

I have done everything, even checked 'Device administrators' and deactivated all of them, but it still says 'Device may be monitored'.

Re: Device may be monitored?

Uliwooly — Fri, 26 Jun 2015 08:03:46 GMT

@shaan123

Thats odd, how about if you restart the phone or reinstall any new or current updates with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Device may be monitored?

shaan123 — Fri, 26 Jun 2015 08:11:50 GMT

I will try this now,

Hopefully this will fix the issue, I can't see why my Z3+ would have an administrator straight away from just opening the box. Very strange.

Thanks for your quick response!

Re: Device may be monitored?

Uliwooly — Fri, 26 Jun 2015 08:14:09 GMT

@shaan123

Let us know if that solves the issue.

Re: Device may be monitored?

shaan123 — Fri, 26 Jun 2015 08:22:58 GMT

@uliwooly

Will do! Hope it does, fingers crossed!

Re: Device may be monitored?

CPK — Fri, 26 Jun 2015 10:22:33 GMT

I have the same message on my z3+

Re: Device may be monitored?

Johan — Fri, 26 Jun 2015 11:46:52 GMT

Hi guys! Just wanted to inform you that I have forwarded this internally to check if we can receive some information about this notification.

Re: Device may be monitored?

myiguru — Fri, 26 Jun 2015 13:09:24 GMT

Hey there,

Any chances you've enabled my Xperia ?

That message usually shows up when you give authorization to remotely wipe/locate the device (which is what you can do with myxperia)

Re: Device may be monitored?

Uliwooly — Fri, 26 Jun 2015 16:33:24 GMT

@myiguru

I'm not sure if this is MyXperia, let's wait for @Johan to get more info

Re: Device may be monitored?

shaan123 — Fri, 26 Jun 2015 18:46:14 GMT

Hey all!

I had to end up using the repair option on the PC Companion and it fixed it!

Literally all I done was repair through the Macbridge and it worked wonders!

Thank you for all of your help! I think something must have been enabled, but that repair fully fixed the issue.

Re: Device may be monitored?

Uliwooly — Fri, 26 Jun 2015 18:48:55 GMT

@shaan123

Excellent

Re: Device may be monitored?

shaan123 — Fri, 26 Jun 2015 18:50:35 GMT

Thanks for all of your help! Really, really appreciate it!

Re: Device may be monitored?

Uliwooly — Fri, 26 Jun 2015 18:55:06 GMT

Re: Device may be monitored?

yankeefy1 — Sat, 27 Jun 2015 05:12:10 GMT

hi Johan, do you received some informations about this ?

I don't want to make a repair from PCC and lose all my customizations....

Best regards

Re: Device may be monitored?

Uliwooly — Sat, 27 Jun 2015 08:17:06 GMT

Excellent

Re: Device may be monitored?

dmaidmen — Sat, 27 Jun 2015 20:54:56 GMT

Hi,

Got my Z3+ on release day here in the UK and I also see this message. The message was present out of the box before installed any apps etc.

Cheers,

Duncan

Re: Device may be monitored?

Uliwooly — Sat, 27 Jun 2015 21:47:45 GMT

@dmaidmen

Have you followed the above suggestion?

Re: Device may be monitored?

dmaidmen — Sun, 28 Jun 2015 08:24:11 GMT

@uliwooly not yet. @yankeefy comment makes it sound like this is a factory reset type action.

Is that the case?

Re: Device may be monitored?

Uliwooly — Sun, 28 Jun 2015 17:45:22 GMT

@dmaidmen

Indeed, it will delete everything > download and reinstall the latest update

Re: Device may be monitored?

curtis_mufc — Mon, 29 Jun 2015 21:36:31 GMT

I have the same issue. I think it's just a security warning for other people who might get their hands on your phone, and nothing for the user to worry about. I have disabled all the device administrators such as 'Protection by My Xperia' under Settings > Security > Device Administrators, but the message hasn't gone away.

I'm guessing it's a bug, unless there is something I'm missing that could cause it, but as far as I know both my Xperia and Google accounts that use the 'find my phone thing' is off.

I don't really want to, but I'm thinking of restoring the phone to clear it. Also, my mobile number hasn't updated under 'About Device > Status' since my operator transferred my old number. It still displays the original sim card number. So I'm hoping it will clear this up too.