topic Re: Z3 camera flash beed problem after service Sony denied to replace or repair in Z Series

Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Fri, 29 May 2015 20:14:11 GMT

Hey guys my 2 week old Xperia Z3 has been in repairs for past 45 days (due to static on the screen) now when i get it back there is a problem with the camera as you can see in the attached photo.
Whenever flash is used the photo turns out to be like hazy and blurred I figured its flash bleed problem because the back glass has not been installed correctly by xperia care which also makes my phone non water resistant because in the service menu the preassure sensor does not show change when the phone is squeezed.

Now when I contact local Xperia care they kept the phone for 5 days did nothing but update software and gave it back to me but the problem remains, they are just not willing to replace the glass back or provide a replacement phone (they just say it is working like it should even when they look at these photos) I get a reply "Sir there is no hardware problem with the phone flash makes photos appear like this" seriously **bleep**! what am I supposed to do now? What is the use of Warranty when you cant fix a simple problem or provide a new replacement phone? I have not got a chance to use my brand new Z3 since past 2 months. Its a real shame because now Z3+ is out making my phone dated.
I've owned almost all the Sony Xperia flagships starting from X10 this is the first time I've had any problems and Sony isnt able to fix it! Is there someone senior from Sony who I can talk and explain my problem to? Can someone here help?

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Fri, 29 May 2015 20:16:26 GMT

@Apaar

Does your phone has a protective case and/or film? (on the back)

could you post a picture of the back of the phone near the camera?

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Fri, 29 May 2015 20:25:17 GMT

Hello uliwooly, there is no protective film or case on my Z3's back, neither there are any scratches on the lens.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Fri, 29 May 2015 20:33:07 GMT

Could you take a close up of the camera lens and flash? thank you

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Fri, 29 May 2015 20:34:47 GMT

Few photos near the lens.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Fri, 29 May 2015 20:36:34 GMT

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Fri, 29 May 2015 20:55:56 GMT

We have to wait for the pictures to be approved by a moderator, or you can upload them to box or dropbox, etc and post the links here

@Apaar

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Fri, 29 May 2015 21:06:55 GMT

I dont have dropbox or box currently but here is a facebook image link hope they work, or else ill make a dropbox account:

The photo where you can see the distortion:
https://fbcdn-sphotos-c-a.akamaihd.net/hphotos-ak-xaf1/t31.0-8/10835397_775599995889695_779926721349763802_o.jpg

Rear camera of my Z3

https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-xpa1/t31.0-8/11052003_775599159223112_7124076714968774647_o.jpg

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpf1/t31.0-8/11206773_775599155889779_1765466388902154803_o.jpg

https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-xtf1/t31.0-8/10847761_775599149223113_355505758252488092_o.jpg

Please suggest what I can do since local Xperia care team dont seem to understand a simple flash bleed problem...

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Fri, 29 May 2015 21:24:22 GMT

The ring of the camera looks odd, it seems as if it's coming off, it's supposed to be flat with the back panel

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Thommo — Fri, 29 May 2015 21:47:35 GMT

I read somewhere that someone who had a similar issue took a black pen to the silver ring and coloured it black which fixed this issue - I'm not saying you should do or try it but I did read it somewhere

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Sat, 30 May 2015 05:02:16 GMT

I want to try that but really hesitating to because its still a brand new phone, I remember that was the issue with the Z1 compact? didnt Sony replace those faulty phones?

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Sat, 30 May 2015 05:06:32 GMT

Agreed, its slightly buldging from top, if i run my finger over then lens i can feel the rings arent flat. By the way do yo think Sony should have replaced the rear glass after service? I've read somewhere that leftover adhesive can prevent the pannel from fitting properly.

If someone has closeup shot of the camera of their Z3 please do post it here! I'd like to see.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Phy — Sat, 30 May 2015 06:10:30 GMT

Contact Sony Xperia Support as they will be able to give you more information.
http://support.sonymobile.com/global-en/contactUs/

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Sat, 30 May 2015 17:04:40 GMT

Thanks for the link, ill write in to them tomorrow but I doubt they will be of any help because talking directly to Sony service centres did not help! They can clearly see what the problem is but keep giving me absurd answers like "its a software problem" "we will have to wait for a software update"

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Sat, 30 May 2015 18:28:16 GMT

@Apaar

If you can, stop by, so you can show them how it's supposed to look, also, they might have another Z3 that you can compare it with.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Sat, 30 May 2015 21:08:11 GMT

Hi uliwooly I did show them a few pictures, they said its normal and its flash reflecting off the wall LOL also they said its software processing problem on Z3 and that I have to wait for update from Sony.. seriously they are so incompitent.

Now ive taken some more photos with my Nokia phone to show them how photos are supposed to be when the flash is used in darkness, I doubt they will listen but its worth a try.

Look at these photos, both taken in a complete dark room

Shot on Z3 Superior Auto mode

Shot on Nokia Lumia 730 all auto settings

You can clearly see there is something very wrong with my Z3's camera which should be much better than the one on Nokia phone and its definitely not a "software issue" or any "reflection" as claimed by Xperia care's technician.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Mon, 01 Jun 2015 01:58:13 GMT

@Apaar

Perhaps @Rickard could comment on this.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Rickard — Mon, 01 Jun 2015 13:39:49 GMT

I'm very sorry to hear about your phone

As you say, the information you got is not correct. This is not a software issue and your phone needs to be repaired or replaced. Please contact your local support team if you haven't already and explain the issue and attach these picture so that they can assist you.

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Apaar — Tue, 02 Jun 2015 17:48:13 GMT

Thanks Rickard, but ill be contacting Sony's regional head office seeking an appointment with a higher ranking official seems to be the only way, also ill drop in a mail to the local support just for the sake of it, meanwhile I've paid the Sony service center but they seem to be bent on not replacing the phone, with the comparison given able their technician replied "This is a different brand phone photos will be different because of the SCREEN" seriously?? These idiots are spoiling the reputaion of Sony brand!

This picture was shot by the technician at Sony service center which he claimed to be flawless but you can clearly see the white halo on the right side of the picture

Re: Z3 camera flash beed problem after service Sony denied to replace or repair

Uliwooly — Tue, 02 Jun 2015 21:01:22 GMT

@Apaar

keep us updated.