topic Re: Z1 battery issue? in Z Series

Z1 battery issue?

norwegain_magpi — Thu, 25 Jun 2015 04:40:27 GMT

Hi all,

This happened:

After I picked up my phone in the morning (from charger), it had turned itself of during the night. After using it a while it started rebooting itself. This occures now very often. This happens with a lot of battery % left. Sometimes it restarts, and sometimes it just stops. When it stops I have to put the charger in to restart it, even it the battery seems to be fully charged. Can be an issue when I`m not at home.

I have notised that the battery % varies sometimes. It can co from 4 - 100 % in minutes while connected to the charger (Sony charger)

I have tried this.

- VolumeUP/Home button.

- Red button in Sim slot.

- PCC resetting

The phone was upgraded to Lollipop about one month before this occured. Have been working fine after the upgrade.

Can this be an battery issue?

Kristian

Re: Z1 battery issue?

Uliwooly — Thu, 25 Jun 2015 04:50:19 GMT

@norwegain_magpie

Connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours

Re: Z1 battery issue?

norwegain_magpi — Thu, 25 Jun 2015 05:44:33 GMT

Thanks for your reply @uliwooly. Already tried that after reading about similar problems. Didn`t solve it unfortunately.

Re: Z1 battery issue?

Uliwooly — Thu, 25 Jun 2015 05:53:40 GMT

@norwegain_magpie

I'm sorry to hear that, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Z1 battery issue?

norwegain_magpi — Thu, 25 Jun 2015 06:30:58 GMT

My warranty period is over, so that will cost me a fortune.

Re: Z1 battery issue?

Uliwooly — Thu, 25 Jun 2015 06:48:51 GMT

@norwegain_magpie

Perhaps buying a new battery.

Re: Z1 battery issue?

norwegain_magpi — Thu, 25 Jun 2015 08:08:19 GMT

Battery is ordered. Will wright back and tell if this will solve my problem.

Re: Z1 battery issue?

Uliwooly — Thu, 25 Jun 2015 08:15:16 GMT

@norwegain_magpie

Keep us updated.

Re: Z1 battery issue?

norwegain_magpi — Sat, 04 Jul 2015 14:18:43 GMT

This was my sollution:

Ordered a new battery on Ebay. Installed and my phone is itself again. The strange thing was that the problems that I experienced seemed like a software issue when I read about simmular problems here on the forum. Hopes this can help others as well.

Re: Z1 battery issue?

Sotonion — Tue, 14 Jul 2015 19:33:42 GMT

@norwegain_magpie

I thought the Z1 was a sealed unit? How can you change the battery yourself?

I am having similar problems......just about to try a factory reset first to see if that helps......

Re: Z1 battery issue?

norwegain_magpi — Tue, 14 Jul 2015 20:41:55 GMT

Hi Sotonion. Yes, it's waterproof and sealed. But you can use a hairdryer or a heat gun to get of the backcover. You can find a lot of videos on YouTube. And you can find New batteries and new seals on ebay cheap.

https://youtu.be/Io9jHfs6z94

Re: Z1 battery issue?

bigviv — Wed, 15 Jul 2015 08:35:31 GMT

so it's up to us to crack open the phone and replace clearly defective batteries? I'm now using an old htc one x where the battery is still going strong, because i can no longer rely on the z1 due to the issues everyone else is having with the battery

where's the accountability here?

Re: Z1 battery issue?

norwegain_magpi — Wed, 15 Jul 2015 21:58:46 GMT

It's up to you if your warranty has expired.

Re: Z1 battery issue?

Abhi16 — Thu, 10 Sep 2015 09:32:27 GMT

Factory reset will work. Because when you upgrade to lollipop it doesn't install all its Api's properly. So after factory reset it installes lollipop properly and then battery issue will get resolved

Re: Z1 battery issue?

AndyCox — Wed, 30 Sep 2015 20:23:33 GMT

I too am having battery problems and it's out of warranty but being a sealed unit how do you change battery? Phone still working brilliantly on android 5. Seems a shame to sign up for a new phone.