topic Re: Light sensors are not working !!!! in Z Series

Light sensor not working after lollipop update

daltzi — Fri, 10 Apr 2015 06:02:42 GMT

I run the diagnostic test on my device after the update and light sensor failed.it worked normally with kit Kat 4.4.4! Another bug? Can anyone help?

Re: Light sensor not working after lollipop update

SomeQuickAdvice — Fri, 10 Apr 2015 10:10:17 GMT

I have no problem with my sensors.

Do you see the same problem in service menu?

Dial: *#*#7378423#*#* goto: service tests > Ambient Light Sensor

If so, I suggest soft reset (hold volume up + power key a few seconds)

Re: Light sensor not working after lollipop update

daltzi — Fri, 10 Apr 2015 11:40:37 GMT

Nope.. working fine in service menu!!

Re: Light sensor not working after lollipop update

SomeQuickAdvice — Fri, 10 Apr 2015 11:46:02 GMT

Then the issue is probably within the diagnostic app itself.

Re: Light sensor not working after lollipop update

darp — Fri, 01 May 2015 16:28:33 GMT

Same here, light sensor not working after update. Screen not turning off on calls. CPU-Z shows 5-25 lux.

Re: Light sensor not working after lollipop update

Uliwooly — Sat, 02 May 2015 16:51:03 GMT

@daltzi

I agree with @darp I haven't been able to recreate your issue, it could be that an app it's creating this issue, @SomeQuickAdvice boot on safe mode and run diagnostics again or repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Light sensor not working after lollipop update

daltzi — Sun, 03 May 2015 11:04:20 GMT

It was the app....i deleted. Everything seems to work properly!

Thank you all for the help!

Re: Light sensor not working after lollipop update

Uliwooly — Mon, 04 May 2015 01:41:52 GMT

@daltzi

Anytime

Re: Light sensor not working after lollipop update

bozkovic — Sat, 30 May 2015 10:06:19 GMT

Which app and how u delete it? I have same problem with light sensor on my z3 compact

Re: Light sensor not working after lollipop update

daltzi — Mon, 01 Jun 2015 06:06:29 GMT

The app is Diagnostics, and i deleted it as any app. Settings--> Apps

Re: Light sensor not working after lollipop update

1144 — Tue, 16 Jun 2015 18:01:42 GMT

Light sensor is lighting normally but it is not working in the test of checking light sensor in the settings>status>diagnostics

Re: Light sensor not working after lollipop update

stockyvillage — Wed, 17 Jun 2015 15:23:59 GMT

If you look at date on diagnostic app its 1970.So flawed

Light sensors are not working !!!!

Hamed-Sa — Thu, 20 Aug 2015 05:10:08 GMT

I've had Z3 Dual from 7 months. it was working fine and no issue

suddenly I have noticed that all light sensors are not working (adaptive brightness & backlight during Call)

The proximity sensor no longer works !!! when I make a call or receive call multiple shortcuts are pressed on screen and run during Call !!!!?????.

The light sensors is not detecting anything then adaptive brightness also not working !!

as a sony user I am disappointed.

and when I google the problem I found many users having same problem with Light sensors.

We are waiting for urgent reply from Sony.

Re: Light sensors are not working !!!!

Uliwooly — Thu, 20 Aug 2015 05:11:58 GMT

@Hamed-Sa

Does your phone has a protective film or case?

Does it work while on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Settings > about phone > diagnostics > test it.

Re: Light sensors are not working !!!!

Hamed-Sa — Thu, 20 Aug 2015 05:14:49 GMT

My mobile has no protect on the screen.

I have also tried safe mode .... i got the same

I tried also diagnostics .. same problem !!!

Light sensors completely not working.

Re: Light sensors are not working !!!!

Uliwooly — Thu, 20 Aug 2015 05:23:13 GMT

@Hamed-Sa

Next step, repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Light sensors are not working !!!!

Hamed-Sa — Thu, 20 Aug 2015 05:32:37 GMT

I have done Setting/Factory Reset before i post my issue

the problem not solved.

I need Urgent action from sony please....

:'(

Re: Light sensors are not working !!!!

Uliwooly — Thu, 20 Aug 2015 05:41:07 GMT

@Hamed-Sa

Just try it once more, but this time do NOT enter your Gmail account so your phone wont start downloading apps and/or updates

if that doesn't work, get your phone inspected at your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Re: Light sensors are not working !!!!

Hamed-Sa — Thu, 20 Aug 2015 05:54:01 GMT

I have checked everything before I post my problem, it is for sure not A third party issue

This is from mobile itself!!.
It is easy to say go to ur local Sony care.

They will take the device and Un assemble it and return to me as trash.

I am totally disappointed..
Oops....

Re: Light sensors are not working !!!!

Uliwooly — Thu, 20 Aug 2015 05:59:59 GMT

@Hamed-Sa

There's nothing else I can suggest, keep in mind that this is a user based forum, what you are experiencing seems to be hardware rather than software