topic Proximity Sensor on/off in Z Series

Proximity Sensor on/off

HazemMBadawy — Tue, 23 Jun 2015 08:42:14 GMT

When i make a call Proximity Sensor go on/off on/off on/off like a crazy cat .. and i did the test and it's ok but when i put it on my ear it gose crazy

long hair make problem for sensor ?

Re: Proximity Sensor on/off

_alexdon_ — Tue, 23 Jun 2015 08:44:59 GMT

Do you also have a screen protector? Hair could create some trouble.

Re: Proximity Sensor on/off

Samuel1 — Tue, 23 Jun 2015 08:47:18 GMT

If you believe there is something wrong, I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Proximity Sensor on/off

HazemMBadawy — Tue, 23 Jun 2015 08:58:23 GMT

yes i have .. a screen protector ..

Re: Proximity Sensor on/off

HazemMBadawy — Tue, 23 Jun 2015 08:59:36 GMT

yes i belive there is smth wrong for sure i will try to repair by pc companion

and i will say if this problem stay

Re: Proximity Sensor on/off

_alexdon_ — Tue, 23 Jun 2015 09:00:18 GMT

Before you try the suggestion Samuel gave, you can check if the same occurs in safe mode:

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If safe mode doesn't help and you are not eager to repair software, you can try to remove screen protector,see if it helps.