topic Re: Downloading photos from Z1 Compact in Z Series

Downloading photos from Z1 Compact

Berryman — Sun, 21 Jun 2015 16:06:57 GMT

I'm having difficulty downloading photos I have taken on my phone to my PC. When I connect the phone to the PC, there is no sign of the photos in any of the folders that are accessible, eg. the DCIM folder appears to be empty. But the photos are definitely still there, on the phone.

I have tried various computers, PC and Mac, but the problem persists. I would really appreciate any help or advice on how I can find the photos and then transfer them.

Re: Downloading photos from Z1 Compact

Qatrium — Sun, 21 Jun 2015 16:13:12 GMT

When you connect your phone, do you search both Phone Memory and SD card? Because there will be DCIM folder in both of them.

Re: Downloading photos from Z1 Compact

Jake-SonyXperia — Mon, 22 Jun 2015 01:20:37 GMT

Hi Berryman,

Welcome to the community,

You could also try using a File Manager, this will allow you to navigate through the handset and try find the content directly. You may already have an application installed called File Commander, if you do use this app and check the DCIM folder, if there is nothing within this location then the photos are located somewhere else.

Re: Downloading photos from Z1 Compact

Berryman — Mon, 22 Jun 2015 06:40:21 GMT

Hi, I suspect this may be the case, ie the photos are on the SD card. However, when the handset appears in the File Manager, I can't see the SD card as a separate folder. Is there something I need to do on the PC or the handset?

Re: Downloading photos from Z1 Compact

Uliwooly — Mon, 22 Jun 2015 15:23:01 GMT

@Berryman

Settings > Xperia Connectivity > USB connectivity > USB connection mode > MTP > connect to a PC

Computer > Xperia Z1 Compact > SD card > DCIM > 100ANDRO

Re: Downloading photos from Z1 Compact

Jake-SonyXperia — Tue, 23 Jun 2015 00:01:56 GMT

Wouldnt he want to use MSC mode here, as MSC mode is SD card only.

Re: Downloading photos from Z1 Compact

Uliwooly — Tue, 23 Jun 2015 00:12:06 GMT

@Jake-SonyXperiaSupport

You are right

Re: Downloading photos from Z1 Compact

Berryman — Thu, 25 Jun 2015 11:59:39 GMT

Hi, Thanks for the advice - I can now see the photos on the pc and have downloaded them.

Much appreciated,

Best wishes

Re: Downloading photos from Z1 Compact

Uliwooly — Thu, 25 Jun 2015 16:16:27 GMT

@Berryman

Excellent