topic Blue spot on screen in Z Series

Blue spot on screen

spocky1 — Mon, 27 Apr 2015 13:05:35 GMT

Hi!I have sony z2 and when the screen has black backround a blue spot is marked at the right side of the screen.I don't think it is dead pixel but something else.My phone is under warranty,is someone else experienced with the same problem?What should I do?

Re: Blue spot on screen

Hampus — Mon, 27 Apr 2015 13:28:15 GMT

Hi,

If I understand you correctly, you mean that the screen is still on and you have a black background? Does this dot also appear on a screenshot if you take one?

Re: Blue spot on screen

spocky1 — Mon, 27 Apr 2015 13:36:19 GMT

Yes the blue spot is seeing only if I have a totaly black picture, for example when I reboot the device and the Sony logo is showing.When I took a screenshot nothing is showing in the picture.

Re: Blue spot on screen

Hampus — Mon, 27 Apr 2015 14:14:32 GMT

In that case, it sounds more related to a hardware issue. I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/