topic Re: Post Lollipop Unable to Update Google Play Apps in Z Series

Post Lollipop Unable to Update Google Play Apps

Dark_Xperian — Tue, 16 Jun 2015 04:39:22 GMT

Hey everyone,

After the recent D6616 Lollipop, I am not able to update any Google Play Apps. Thus far, I've done the following:

-Settings > Apps > Google Play Store & Google Play Services and Clear Cache and Clear Data.

-Restarted the phone.

-Attempted to update over Wifi.

-Attempted to update over LTE.

-Settings > Wireless & Networks > More > Mobile Networks > Access Point Names > Reset

-Settings > Wireless & Networks > More > Mobile Networks > Service Providers > Selected T-Mobile LTE

I'm currently working with T-Mobile to see if there is anything else that I can do. They suggested clearing the system cache:

-Hold the Volume Up + Power button down until the phone turns off and vibrates three times. Then, turn it back on. That doesn't appear to have worked.

Any other suggestions? I'm afraid that my only option is to do a factory reset.

Re: Post Lollipop Unable to Update Google Play Apps

stockyvillage — Tue, 16 Jun 2015 05:18:25 GMT

Have you tried clicking uninstall updates and reverting back .Then reinstall

Re: Post Lollipop Unable to Update Google Play Apps

Jake-SonyXperia — Tue, 16 Jun 2015 05:20:30 GMT

Hi Dark_Xperian,

You could also try clearing the Google Services Framework app within the All section

let us know how you get on.

Re: Post Lollipop Unable to Update Google Play Apps

Uliwooly — Tue, 16 Jun 2015 07:53:34 GMT

@Dark_Xperian

How about

settings > accounts > google > remove account > restart the phone > add the google account > try again

uninstall any antivirus and/or taskillers

Re: Post Lollipop Unable to Update Google Play Apps

_alexdon_ — Tue, 16 Jun 2015 08:58:11 GMT

Have you seen this?

/t5/Xperia-Z-ZL-ZR/google-services-problem-after-lollipop-update/m-p/995109#M57977

Re: Post Lollipop Unable to Update Google Play Apps

Dark_Xperian — Tue, 16 Jun 2015 17:59:32 GMT

Hey everyone,

Well I ended up doing a factory reset... annnnd I evidently corrupted the data on my SD card... so, I've lost everything. No bueno.

Working on getting everything installed once again. Unknown how I lost the SD card data, it was all jumbled as if it was encrypted... but I didn't encrypt it... only the phone... oh well.

Thanks all for the help, I really appreciate it. Hopefully some of the steps we've added here will allow others in the community to avoid what I've done.

I also removed, restarted, and added my Google accounts, no go.

Thanks Alexdon for the suggestion, tried that as well.

The only thing I hadn't tried was clearing the Google Services Framework app. Thanks Jake for the suggestion!

Re: Post Lollipop Unable to Update Google Play Apps

Uliwooly — Tue, 16 Jun 2015 18:10:45 GMT

@Dark_Xperian

The last option will be to repair your phone and reformat the SD card

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355