topic Z3 Bluetooth not turning on. in Z Series

Z3 Bluetooth not turning on.

Tim11 — Thu, 21 May 2015 22:30:20 GMT

My Bluetooth turned off the other night and will not turn on at all for anything, even after a full wipe and install with Sony companion. Anyone else have this issue. It's happened to me before when pairing with a new device then once disconnecting the device the Bluetooth won't turn back on again. Some how in the past I was able to get it working again but not this time. Any help would be great. Thanks

Re: Z3 Bluetooth not turning on.

Phy — Thu, 21 May 2015 23:03:09 GMT

Try booting on safemode and check if you can get the bluetooth to work.

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z3 Bluetooth not turning on.

Tim11 — Thu, 21 May 2015 23:22:47 GMT

I have tried that a few times already with no luck.
Thanks

Re: Z3 Bluetooth not turning on.

SophiaW — Thu, 21 May 2015 23:27:55 GMT

Hi Tim1, welcome to the community!

If a software repair hasn't worked & you experience the same issue in safe mode then I would advise contacting Sony Xperia Customer Care in your region. You can find the contact details by clicking the link in my signature.