topic Re: Z2 Thetering not working in Z Series

No internet connection while tethering since update

Mabbo — Thu, 23 Apr 2015 20:43:48 GMT

Hello,

I bought a z2 a few weeks ago and really liked it, everything worked well, including tethering... but since the latest android update, the tethering has stopped working.

When trying to tether, my computer connects to the phone, but it says 'no internet connection'. I am on the 3 network and use tethering a LOT for work... I have checked all the settings on my phone and changed the APN type from ''default,supl,mms,a-gps' to 'internet+mms' as suggested here:

http://www.geeksquad.co.uk/articles/three-apn-settings#3%20Three%20Android%20APN%20MMS%20mobile%20internet%20setting

But it made no difference. I dont know what else to try? It seems like there are a few others with the same issue. I am having to take the sim card out and put it in my old phone while at work so I can connect to the internet via tethering...

I'm really not happy about this as tethering is REALLY important for my business. Its the only way I can connect to the internet to order parts and email my customers.

Is there anything else I can try??

Thanks, Neil

Re: No internet connection while tethering since update

Uliwooly — Thu, 23 Apr 2015 23:10:07 GMT

Contact 3 network as perhaps with the latest update they added restrictions to this feature.

Re: No internet connection while tethering since update

Rickard — Fri, 24 Apr 2015 07:53:16 GMT

I'm sorry to hear that.

We are currently investigating why some users have issues with tethering with certain operators after the update. Please follow this topic for the latest information; http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/Tethering-hotspot-problem-with-Z3-after-Lollipop-update-23-1-A-0/m-p/969494

Re: No internet connection while tethering since update

Mabbo — Mon, 27 Apr 2015 16:02:27 GMT

Thanks,

When should we expect this issue to be resolved?

Neil

Re: Welcome to the Forum, please introduce yourselves!

pepjcso — Mon, 27 Apr 2015 16:34:44 GMT

Hi. My name is Pete. I've owned Erikson, Sony/Erikson and Sony phones for some 15 plus years, and Sony Vaio laptops for at least half that time.

I've just downloaded the Z2 updated software, and although the covering speal said it would'nt have any adverse effects, I've lost a couple of very helpfull widgets, and can no longer use my phone as a modem on tethering.

Can someone please help me? I can live without the widgets as there are alternative methods of getting the phone to work, but tethering is very important when I'm out and about, and really need to get this sorted.

Thank you

Re: Welcome to the Forum, please introduce yourselves!

Rickard — Tue, 28 Apr 2015 06:43:00 GMT

We have found the cause of the issue and it will be fixed in the next software update:

http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/Tethering-hotspot-problem-with-Z3-after-Lollipop-update-23-1-A-0/m-p/976836#M15139

Lollipop update broke wifi hotspot

The_Loose_Virgi — Mon, 11 May 2015 19:23:47 GMT

I have tried repairing the phone through PC Companion and installthe latest updates from that software, it still doesnt work. Please help

Re: Lollipop update broke wifi hotspot

Uliwooly — Mon, 11 May 2015 19:33:33 GMT

@The_Loose_Virgin

This has been reported before and Sony is working on it.

Re: The Lollipop update broke my wifi hotspot

Uliwooly — Mon, 11 May 2015 19:34:05 GMT

@The_Loose_Virgin

Don't post all over the forum, thank you.

Re: No internet connection while tethering since update

ngianneschi — Mon, 25 May 2015 17:59:29 GMT

Hello yesterday I charge the last firmware and I hope that it solve the tethering problem but the phone doesn't work again. Do you have an idea of when the problem will be solved.
Is more than one month that I can't use my phone correct.
Thanks
Nicola

Re: No internet connection while tethering since update

Rickard — Tue, 26 May 2015 13:57:15 GMT

Sorry to hear that you still have issues.

The issue is fixed in the latest software, 23.1.A.1.28 but after you have updated to this version you may also need to reset the APN-settings from Settings -> More -> Mobile networks -> Access Point Names -> [menu] (3 dots) -> Reset to default.

Then download new settings from Settings -> More -> Internet settings.

Re: No internet connection while tethering since update

simon_stroud_bt — Sun, 31 May 2015 21:33:16 GMT

I had exactly the same problem (on the 3 network) and the latest update has fixed it for me. As noted above, I had to reset the APNs and re-download the settings. Tethering is now working again on my Z2 - very happy!

Re: Xperia Z2 Multitouch Problem

01156025603zs — Sat, 06 Jun 2015 08:22:24 GMT

Hotspot error in my phone

Z2 Thethering not working

Mesjasz — Sun, 28 Jun 2015 23:11:49 GMT

Hi everyone.

Did anybody have problem like thetering not working?

When I'm starting thetering, another device is connected but don't have access to the internet.

Sometimes there is an error massage like thetering error.

This startet to happen after the update.

Re: Z2 Thetering not working

Uliwooly — Sun, 28 Jun 2015 23:19:02 GMT

@Mesjasz

Some users reported this issue with the first lollipop update but it seems to be fixed now, check if you have the latest update with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z2 Thetering not working

Jake-SonyXperia — Mon, 29 Jun 2015 01:50:33 GMT

Hi Mesjasz,

Welcome to the community,

You may also want to re download the Internet settings to helps with Internet connection issues.

Menu > Settings > More > Internet Settings > Accept disclaimer > Choose network

After that is done give it a go, if it fails continue with a software repair or update.

Let us know how you get on.