topic Re: Messaging App : New Message (Icon) in Z Series

Messaging App : New Message (Icon)

petite_plume — Mon, 15 Jun 2015 09:22:04 GMT

Hello,

I have a problem with the messaging app that's been bugging me for a few days. It keeps telling me I have one unread message, no matter what I do. I tried restarting the phone, clearing data & cache of the messaging app, forcibly stopping the app, disabling & reenabling the app. I even deleting all the conversations but it still tells me I have one unread message.

I don't use any other app for messaging and I'm really out of ideas on how to solve this problem.

Re: Messaging App : New Message (Icon)

Samuel1 — Mon, 15 Jun 2015 09:26:42 GMT

You could try the following:

1. Change messaging app to Hangouts (Hangouts -> Settings -> SMS -> SMS enabled

2. Check for unread messages in Hangouts

3. Clear data for messages (Settings -> Apps -> All -> Messages)

4. Change back to default messaging app (Just open up the app and accept)

Re: Messaging App : New Message (Icon)

Thommo — Mon, 15 Jun 2015 10:05:29 GMT

Try sending a message to yourself or asking someone else to send a message which may help clear the issue

Re: Messaging App : New Message (Icon)

_alexdon_ — Mon, 15 Jun 2015 11:00:55 GMT

See this topic:

/t5/Xperia-Z3-Compact/Message-notification-problems/m-p/951892#M7928

Re: Messaging App : New Message (Icon)

petite_plume — Mon, 15 Jun 2015 11:40:00 GMT

I had already tried booting in safe mode and sending a message to myself, but it didn't work.

Actually, hangouts helped clear the issue, permanently I hope. In hangouts, there was an empty message from an unknown sender (who knows where it came from) which was invisible in the messaging app. I was able to delete it and the notification disappeared. I received a couple of text messages since and it seems to be working as it should.

Thanks for your suggestions & help!!!

Re: Messaging App : New Message (Icon)

Samuel1 — Mon, 15 Jun 2015 11:41:21 GMT

I'm glad to hear! Let us know if there is anything else we can help you with.

Re: Messaging App : New Message (Icon)

Sokin — Fri, 09 Oct 2015 12:31:42 GMT

Hello,

I wonder, is there a way to fix this without using the hangouts app which I have disabled and without deleting all the messages?

I have 2 new messages all the time...

Regards,

Sokin

Re: Messaging App : New Message (Icon)

AvMoore — Fri, 09 Oct 2015 21:16:39 GMT

Have just solved the same problem with this advice, thank you!!

Re: Messaging App : New Message (Icon)

Rich31365 — Sun, 03 Jan 2016 14:12:24 GMT

Hi I get a similar or perhaps same issue for every old and read message I get a reminder in the notification bar 18 new messages in the default message app no number appears to say I have new messages? I have screen shots but how to attach. It is annoying I have cleared data and tried hangout fix so will see what happens
I have already cleared message data once and the issue returned 😞